Social Networking, Geo-Tagging and Text Analysis from SAP® BusinessObjects™ Portfolio Power Interactive Web Service for Singapore Tourism Board
SINGAPORE - September 24, 2010 -- The island nation of Singapore welcomes millions of first-time visitors each year, and the month of September will be especially busy as it plays host to the world-famous 2010 FORMULA 1 SINGTEL SINGAPORE GRAND PRIX. The Singapore Tourism Board (STB) has partnered with SAP AG (NYSE: SAP) to build an online service combining Twitter feeds and geo-tagging on YourSingapore.com, the STB’s online one-stop visitor information center. This will help visitors to the website discover Singapore and access relevant, real-time information on events, activities and promotions by the city and local merchants. With SAP® BusinessObjects™ Text Analysis software in the back end, the service will help improve the user experience on YourSingapore.com by processing tweets and filtering searches for special events and offers, listing these by specific street names, city districts and locations. Visitors to YourSingapore.com will get their first chance to test the Web application during the FORMULA ONE night race in Singapore, September 24–26, 2010.
The 2010 FORMULA 1 SINGTEL SINGAPORE GRAND PRIX will also mark the kickoff of this Web service on YourSingapore.com. In the regular tourism season, merchants around Singapore can tweet about sales, parties and events. The introduction of SAP software via YourSingapore.com will offer users an enhanced experience with intelligent text analysis that will analyze messages, group them intelligently and present them in a user-friendly way.
"Singapore will once again be filled with excitement with a concentration of sights, sounds and activities taking place around the Marina Bay area during the 3-day FORMULA ONE night race and the Grand Prix Season Singapore,” said Chang Chee Pey, director, Brand Management, STB. “This collaboration to aggregate tweets on YourSingapore.com will enhance the experience of visitors to the website and put them at the center of the online buzz in the Twitter space during this season. We invite everyone to join in the conversations at #singaporeGP.";
Newly Developed SAP Software Takes Its Second Test Drive
STB will leverage best practices gained by the SAP Research organization from a similar SAP deployment of social media tools in Australia, delivering traffic information to iPhone users. Through Twitter‘s standard application programming interface (API), a server accesses the tweets and sifts through them for city traffic information. The server also runs SAP BusinessObjects Text Analysis, which processes the tweets and filters out specific street names, city districts and affected locations. The server then converts the locations into geographic coordinates and saves them along with the corresponding message.
With more than 45 million Twitter users in the key markets of visitors identified by the STB, the need to involve Twitter in the Grand Prix outreach campaign was clear. SAP technology provides a platform that will allow the STB to supplement its tourism Twitter initiative to showcase tweets about the FORMULA ONE race and surrounding events on YourSingapore.com.
The technology allows tweets to be aggregated based on hash tags, Twitter accounts and key words, which are then displayed in an interactive and relevant manner. This allows the user to see at a glance tweets from establishments surrounding the race line in a map visual. This Twitter aggregation platform will run directly on the campaign page of YourSingapore.com.
"We are constantly looking for innovative ways to help our customers implement SAP technology; in this case, enabling Singapore visitors with useful information through familiar user access” said Krish Datta, president, SAP Southeast Asia. “This application started as a spontaneous idea, but it quickly morphed into a means to demonstrate the potential of SAP software, and is a great showcase of the flexibility of our solutions. We are excited about partnering with Singapore Tourism Board and look forward to seeing the campaign results."
Follow the 2010 FORMULA ONE SINGTEL SINGAPORE GRAND PRIX on Twitter at @singaporeGP.
About SAP
SAP is the world’s leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 102,500 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” For more information, visit sap.com.
(*) SAP defines business software as comprising enterprise resource planning, business intelligence, and related applications.
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Copyright © 2010 SAP AG. All rights reserved.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary.
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Friday, September 24, 2010
Thursday, September 23, 2010
E-learning: University of Texas Home to Library without Books
September 23, 2010 -- The difference between the University of Texas at San Antonio's Applied Engineering and Technology Library and other science-focused libraries is not that its on-site collection is also available electronically. It is that its on-site collection is only available electronically.
The idea of a libraries with no bound books has been a recurring theme in conversations about the future of academe for a long time, and it has become common practice for academic libraries to store rarely used volumes in off-campus facilities. But there are few, if any, examples of libraries that actually have zero bound books in them.
UNTESTED: Can college students learn as well on iPads, e-books?
Some libraries, such as the main one at the University of California at Merced, and the engineering library at Stanford University, have drastically reduced the number of print volumes they keep in the actual library building, choosing to focus on beefing up their electronic resources. In fact, some overenthusiastic headline writers at one point dubbed Stanford's library "bookless." But that is "a vision statement, not a point of fact," says Andrew Herkovic, the director of communications for Stanford's libraries.
San Antonio says it now has the first actual bookless library. Students who stretch out in the library's ample study spaces — which dominate the floor plan of the new building — and log on to the its resource network using their laptops or the library's 10 public computers will be able to access 425,000 e-books and 18,000 electronic journal articles. Librarians will have offices there and will be available for consultations.
ON THE WEB: Is a campus library valuable?
INSIDE HIGHER ED: The joy of stacks
Students used to get their engineering and technology books from a collection at the campus's main library. That collection is still there, and books from it are available upon request. But at the new library dedicated to that specialty, the only dead trees are in the beams and furniture.
The fact that San Antonio has actually built a literal version of what many in the industry hold up as symbol of the inevitability of electronic as the prevailing medium in academe may be commendable, but it is not "earth-moving," says Roger Schonfeld, the managing director of Ithaka S+R, a nonprofit that promotes innovation in libraries and elsewhere. Many libraries, especially science and engineering ones, have started moving their print volumes out of the building and into remote storage.
Lisa Hinchliffe, president of the Association of College and Research Libraries and head of the undergraduate library at the University of Illinois at Champaign-Urbana, says that her institution, along with several others, has embedded librarians in various department buildings. Their offices in those building, it could be argued, constitute bookless libraries inasmuch as they are places where students and professors go to learn about how to use campus collections that can be accessed from anywhere.
More interesting than the fact that San Antonio's newest library has no printed books in it is the fact that more and more libraries are devoting less space to printed books, and are thus reimagining the physical space of the library, Hinchliffe says. Whether the building houses half of its former print collection or none of it, the evolution of the library as a physical hub is something nearly every library is dealing with.
As a shared space for discovery, socializing, and studying, the library is still very much relevant and in demand, says Krisellen Maloney, dean of libraries at San Antonio. That is why the university invested $82.5 million in a new library building instead of just putting librarians in offices around campus, Maloney says. "You study and work in the library," she says. "That's how libraries have always been. When people come to the library with books, they're not necessarily using the books. They're also there for the services — to consult, get instruction, find content, and use the content."
eGain Announces Financial Results for the Fourth Quarter and Fiscal Year Ended June 30, 2010
| Fiscal Year 2010 Highlights | |
 | Recurring services revenue up 8% from the prior year |
| Income from operations of $1.2 million |
| Cash flow from operations of $2.5 million |
Mountain View, CA, September 23, 2010 -- eGain Communications (OTC BB: EGAN.OB), a leading provider of customer service and contact center software, today announced financial results for the fourth quarter and fiscal year ended June 30, 2010.
Total revenue for the fourth quarter of fiscal year 2010 was $6.6 million, a decrease of 25% from the comparable year-ago quarter. Total revenue for the fiscal year 2010 was $29.9 million, a decrease of 10% from the prior year.
License revenue for the fourth quarter of fiscal year 2010 was $1.5 million, a decrease of 50% from the comparable year-ago quarter. License revenue for the fiscal year 2010 was $7.4 million, a decrease of 14% from the prior year.Recurring services revenue for the fourth quarter of fiscal year 2010 was $4.1 million, an increase of 4% from the comparable year-ago quarter. Recurring services revenue for the fiscal year 2010 was $16.6 million, an increase of 8% from the prior year. Professional services revenue for the fourth quarter of fiscal year 2010 was $1.0 million, a decrease of 47% from the comparable year-ago quarter. Professional services revenue for the fiscal year 2010 was $5.9 million, a decrease of 36% from the prior year.
Gross margin for the fourth quarter of fiscal year 2010 was 65%, compared to 68% in the comparable year-ago quarter. Gross margin for the fiscal year 2010 was 68%, unchanged from the prior year. Total operating costs and expenses for the fourth quarter of fiscal year 2010 were $5.6 million, an increase of 20% from the comparable year-ago quarter. Total operating costs and expenses for the fiscal year 2010 were $18.9 million, a decrease of 1% from the prior year.
Net loss for the fourth quarter of fiscal year 2010 was $1.7 million, or $(0.07) per share, compared to a net income of $929,000, or $0.04 per share on a basic and diluted basis for the comparable year-ago quarter. Net loss for the fourth quarter of fiscal year 2010 included stock-based compensation of $53,000 and interest and tax expense of $324,000, compared to stock-based compensation expense of $19,000 and a net of interest expense and tax benefit of $240,000 from the comparable year-ago quarter.
Net loss for the fiscal year 2010 was $127,000, or $(0.01) per share, compared to a net income of $2.2 million, or $0.11 per share on a basic and diluted basis for the prior year. Net loss for the fiscal year 2010 included stock-based compensation of $244,000 and interest and tax expense of $1.3 million, compared to stock-based compensation expense of $241,000 and a net of interest expense and tax benefit of $1.3 million for the prior year.
Total cash and cash equivalents were $5.7 million at June 30, 2010, compared to $7.5 million at June 30, 2009. Cash provided by operations was $2.5 million for the fiscal year 2010, compared to cash provided by operations of $3.7 million in the prior year. Bank borrowings declined to $115,000 at June 30, 2010 from $3.2 million at June 30, 2009. Days sales outstanding in receivables for the quarter ended June 30, 2010 were 40 days, compared to 44 days for the comparable year-ago quarter. Deferred revenues totaled $5.1 million at June 30, 2010, compared to $5.5 million at June 30, 2009.
"Our fiscal year 2010 top line result was less than what we expected at the start of the year," said Ashu Roy, eGain CEO. "This was primarily due to our hybrid business model driven by our deployment flexibility. Our clients value our proven deployment flexibility across cloud and on-premise, so we are happy to provide it. Specifically, last quarter a very significant license transaction, over $5 million dollars, slipped. The good news is the deal closed in August, 2010. So we are off to an excellent start for fiscal year 2011.
Top-line disappointment notwithstanding, I am delighted with our team's strong execution for the year. In fiscal year 2010 we saw a healthy growth in our recurring services revenue and generated $2.5 million of operating cash even while we invested in smart customer-centric initiatives in a tough economy.
"We consolidated our product leadership with sustained research and development investment. In 2009, we were again rated a leader by Gartner in the "Magic Quadrant for E-Service Suites". And in 2010, just hot off the press, we further improved our standing as a leader in the 2010 Gartner Magic Quadrant for Web Customer Service (renamed from E-Service). Our team is justifiably proud of this 'threepeat' accomplishment—they have earned it."
| Business Highlights | |
| New hosting and license bookings¹ | |
| New hosting and license bookings for the fourth quarter of fiscal year 2010 were $2.8 million, a decrease of 38% from the comparable year-ago quarter. Of the total new hosting and license bookings in the fourth quarter of fiscal year 2010, 61% were from new hosting bookings and 39% were from new license bookings, compared to 28% from new hosting bookings and 72% from new license bookings in the comparable year-ago quarter. |
| New hosting and license bookings for the fiscal year 2010 were $13.1 million, a decrease of 14% from the prior year. Of the total new hosting and license bookings in the fiscal year 2010, 42% were from new hosting bookings and 58% were from new license bookings, compared to 29% from new hosting bookings and 71% from new license bookings in the prior year. |
| New milestones, products, and industry recognition | |
| eGain was positioned in the Leaders Quadrant by Gartner, Inc. in the "Magic Quadrant for E-Service Suites 2009" report. In the 2010 Gartner report (renamed "Magic Quadrant for Web Customer Service") released in September 2010, eGain further improved its position in the Leaders Quadrant. |
| eGain released eGain Service™ 9 suite, the company's most advanced Customer Interaction Hub solution with rich functional enhancement and significant platform improvement. |
| Partnerships | |
| We have had an active and growing partner program in EMEA for some time. In fiscal year 2010, we expanded our efforts in developing North America partners. We believe the eGain proposition is compelling for value-added resellers (VARs) who have traditionally sold contact center technologies to enterprises. In fiscal year 2010 we signed agreements with 9 new partners. |
| We extended our multi-year relationship with Cisco Systems, Inc. to be their OEM supplier for email management and web collaboration products as part of the Cisco Contact Center Suite. Our partnership with Cisco continues to grow. We gain from Cisco's global market reach. Conversely, Cisco benefits from our agile innovation and proven product leadership. |
| Customer momentumeGain continued to build new relationships with a wide range of enterprise customers in fiscal year 2010. Notable new customer relationships include: | |||
| One of the nation's largest energy companies | ||
| One of the nations largest health insurers | ||
| A world-leading mobile telecommunications company | ||
| One of the world's leading providers of fully integrated mobile communication services | ||
| A leading global provider of comprehensive testing and assessment services | ||
| A leading global beauty company | ||
| A premier online luxury fashion retailer | ||
| One of the UK's largest customer management outsourcing companies | ||
Market and Business Outlook
We are optimistic about our prospects for fiscal year 2011. Beyond the obvious running start—the one we got from the large deal that slipped from last quarter—we see growing market interest in our recently launched products. In response, we are increasing our investment in direct sales and partner development.
For fiscal year 2011 we currently expect an increase in new total revenue of 20% when compared to fiscal year 2010. In addition, we currently expect to generate positive cash flows from operations in fiscal year 2011, while planning to invest a significant portion of our anticipated top-line growth back into growing our distribution capability.
¹We define New Hosting and License Bookings as new contractual commitments (excluding renewals) received by the company for the purchase of product licenses and hosting services. Such contracts are not cancelable for convenience but may be subject to termination by our customers for cause or breach of contract by us. Furthermore, because we offer a hybrid delivery model, the mix of new license and hosting business in a quarter could also have an impact on our revenue in a particular quarter. Due to effects that these trends have on our short-term revenue and profitability, we believe that it is useful to disclose New Hosting and License Bookings detail in this and future financial releases. We use this metric internally to focus management on the productivity of the sales team and period-to-period changes in our core business. Therefore, we believe that this information is meaningful and helpful in allowing individuals to better assess the ongoing nature of our core operations.
About eGain Communications Corporation:
eGain (OTCBB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for in-house or cloud deployment. For more than a decade, hundreds of enterprises have relied on eGain to transform their traditional call centers and eService operations into multichannel customer interaction hubs. eGain solutions are designed to improve customer experience, contact center agent productivity, and service process efficiencies.
eGain Knowledge Achieves Oracle Validated Integration with Oracle’s Siebel Customer Relationship Management
Mountain View, CA, September 22, 2010 -- eGain (OTC BB: EGAN.OB), an Oracle PartnerNetwork Gold level partner, today announced that it has achieved Oracle Validated Integration of eGain Knowledge 10 with Oracle’s Siebel Customer Relationship Management (CRM), Release 8.1 through the Oracle PartnerNetwork (OPN). The integrated solution enables contact center agents using Siebel CRM to find answers to a broad range of customer queries with the simple click of a button and record the entire interaction in Siebel CRM. “Customer experience has bee
“Customer experience has been a killer application for knowledge management over the years, adding strategic value to the business,” said Ashu Roy, Chairman and CEO of eGain. “Our validated integration with Siebel CRM enables end-to-end, knowledge-enabled call tracking and resolution.”
Proven in cloud and on-site deployments in enterprises for over a decade, eGain Knowledge enables high-quality customer service by infusing customer service agents with knowledge, making them as productive as the best agents. It helps ensure fast, consistent, and accurate answers to customer queries by providing multiple access methods to a common multichannel knowledge base – dynamic FAQs, keyword and natural language search, browse, chatbots, and guided help, powered by patented Case-Based Reasoning (CBR) technology. eGain Knowledge can also be deployed for web self-service for superior self-service experience and adoption.
“Oracle Validated Integration applies a rigorous technical review and test process,” said Kevin O\'Brien, senior director, ISV and SaaS Strategy, Oracle. “Achieving Oracle Validated Integration through the Oracle PartnerNetwork gives customers confidence that the integrations between eGain Knowledge 10 and Siebel CRM 8.1 have been validated and the products work together as designed. This integration is a positive value-add to contact centers using Oracle\'s Siebel CRM.”
More information on eGain Knowledge and the validated integration are available at:
http://www.oracle.com/us/partnerships/solutions/index.html
http://solutions.oracle.com/solutions/egain/egainkm
and
http://www.oracle.com/us/partnerships/ds-egain-sbl-81-172575.pdf
About eGain
eGain (OTCBB: OTC BB: EGAN.OB) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle\'s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle\'s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.
About Oracle Validated Integration
Oracle Validated Integration through the Oracle PartnerNetwork gives customers confidence that integrations between Oracle Applications and complementary partner solutions have been validated and the products work together as designed. This can help reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review the integrations of third-party software to Oracle Applications products, including productized repeatable integrations from system integrators. Oracle provides access to Oracle Applications software, tools, technical resources and training to assist partners in developing integrations based on Oracle standards and best practices. Partners who have successfully validated their integrations are authorized to use the “Oracle Validated Integration” logo. For more information, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.
###
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. Oracle and Java are registered trademarks of Oracle and/or its affiliates. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain media contact:
Jamie Abayan
eGain
650-230-7532
jabayan@egain.com
or
Kristin Miller
SS|PR
719-634-8292
kmiller@sspr.com
Contact Information:
eGain Communications
Jamie Abayan
650-230-7532
jabayan@egain.com
http://www.egain.com
“Customer experience has been a killer application for knowledge management over the years, adding strategic value to the business,” said Ashu Roy, Chairman and CEO of eGain. “Our validated integration with Siebel CRM enables end-to-end, knowledge-enabled call tracking and resolution.”
Proven in cloud and on-site deployments in enterprises for over a decade, eGain Knowledge enables high-quality customer service by infusing customer service agents with knowledge, making them as productive as the best agents. It helps ensure fast, consistent, and accurate answers to customer queries by providing multiple access methods to a common multichannel knowledge base – dynamic FAQs, keyword and natural language search, browse, chatbots, and guided help, powered by patented Case-Based Reasoning (CBR) technology. eGain Knowledge can also be deployed for web self-service for superior self-service experience and adoption.
“Oracle Validated Integration applies a rigorous technical review and test process,” said Kevin O\'Brien, senior director, ISV and SaaS Strategy, Oracle. “Achieving Oracle Validated Integration through the Oracle PartnerNetwork gives customers confidence that the integrations between eGain Knowledge 10 and Siebel CRM 8.1 have been validated and the products work together as designed. This integration is a positive value-add to contact centers using Oracle\'s Siebel CRM.”
More information on eGain Knowledge and the validated integration are available at:
http://www.oracle.com/us/partnerships/solutions/index.html
http://solutions.oracle.com/solutions/egain/egainkm
and
http://www.oracle.com/us/partnerships/ds-egain-sbl-81-172575.pdf
About eGain
eGain (OTCBB: OTC BB: EGAN.OB) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle\'s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle\'s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.
About Oracle Validated Integration
Oracle Validated Integration through the Oracle PartnerNetwork gives customers confidence that integrations between Oracle Applications and complementary partner solutions have been validated and the products work together as designed. This can help reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review the integrations of third-party software to Oracle Applications products, including productized repeatable integrations from system integrators. Oracle provides access to Oracle Applications software, tools, technical resources and training to assist partners in developing integrations based on Oracle standards and best practices. Partners who have successfully validated their integrations are authorized to use the “Oracle Validated Integration” logo. For more information, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.
###
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. Oracle and Java are registered trademarks of Oracle and/or its affiliates. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain media contact:
Jamie Abayan
eGain
650-230-7532
jabayan@egain.com
or
Kristin Miller
SS|PR
719-634-8292
kmiller@sspr.com
Contact Information:
eGain Communications
Jamie Abayan
650-230-7532
jabayan@egain.com
http://www.egain.com
Wednesday, September 22, 2010
Apple Could Alleviate iPhone 4 Proximity Sensor issues with iOS Change
One of the major issues surrounding the iPhone 4 release this summer was the proximity sensor failing during phone calls, resulting in muting, conference calling, and other inadvertent touch input. Despite the promise of relief in the iOS 4.1 update, many users, including myself, are still having proximity sensor issues.
September 22, 2010 -- One of the major issues surrounding the iPhone 4 release this summer was the proximity sensor failing during phone calls, resulting in muting, conference calling, and other inadvertent touch input. Despite the promise of relief in the iOS 4.1 update, many users, including myself, are still having proximity sensor issues.
A forum thread on the Apple Support Discussions addresses a functionality of the sleep/wake button (the one on the top of the iPhone) that could help users experiencing proximity sensor problems if Apple would adjust the code in iOS slightly.
Currently, the sleep/wake button, when pressed during a phone call while using the handset, is the hardware method for hanging up the call. If, however, you are on speaker phone, or have your headphones plugged in, the sleep/wake button locks the screen, allowing you to handle the device without having to worry about inadvertent screen touches.
I think you see where I am going with this.
Should Apple adjust the functionality of the sleep/wake button during normal handset calling to lock the screen? I think it would certainly help users who continue to experience proximity sensor issues. Since I happen to be one of those users, I did an informal survey of some iPhone owners I know to see how many of them use the sleep/wake button to hang up calls.
As I suspected, the most common answer was, "It does that?"
I'm not one to generally question Apple's user interface decisions, but this particular one seems suspect. I understand Apple not wanting to change the functionality to cover an issue that they claim is fixed, but it seems more logical to have that button lock the screen anyway.
As one of my surveyed friends asked, "what if I wanted to transmit a shady drug deal I haphazardly got involved in through a series of coincidental events?" He couldn't. The proximity sensor could fail in his pocket, turn on speaker phone, and the cops listening on the other end would be exposed. And I'd have one less friend.
Personally, being able to lock the screen during a normal handset call would mean I wouldn't have to worry about accidentally hanging up on any of my consulting clients or activating mute while I am trying to catch my mom up on my latest projects.
So, to review, there are two major issues at hand:
September 22, 2010 -- One of the major issues surrounding the iPhone 4 release this summer was the proximity sensor failing during phone calls, resulting in muting, conference calling, and other inadvertent touch input. Despite the promise of relief in the iOS 4.1 update, many users, including myself, are still having proximity sensor issues.
A forum thread on the Apple Support Discussions addresses a functionality of the sleep/wake button (the one on the top of the iPhone) that could help users experiencing proximity sensor problems if Apple would adjust the code in iOS slightly.
Currently, the sleep/wake button, when pressed during a phone call while using the handset, is the hardware method for hanging up the call. If, however, you are on speaker phone, or have your headphones plugged in, the sleep/wake button locks the screen, allowing you to handle the device without having to worry about inadvertent screen touches.
I think you see where I am going with this.
Should Apple adjust the functionality of the sleep/wake button during normal handset calling to lock the screen? I think it would certainly help users who continue to experience proximity sensor issues. Since I happen to be one of those users, I did an informal survey of some iPhone owners I know to see how many of them use the sleep/wake button to hang up calls.
I'm not one to generally question Apple's user interface decisions, but this particular one seems suspect. I understand Apple not wanting to change the functionality to cover an issue that they claim is fixed, but it seems more logical to have that button lock the screen anyway.
As one of my surveyed friends asked, "what if I wanted to transmit a shady drug deal I haphazardly got involved in through a series of coincidental events?" He couldn't. The proximity sensor could fail in his pocket, turn on speaker phone, and the cops listening on the other end would be exposed. And I'd have one less friend.
Personally, being able to lock the screen during a normal handset call would mean I wouldn't have to worry about accidentally hanging up on any of my consulting clients or activating mute while I am trying to catch my mom up on my latest projects.
So, to review, there are two major issues at hand:
- The proximity sensor issue on iPhone 4 is still not fixed. If the issue is hardware-related, Apple should be replacing phones with the problem, assuming they've done all they can from a software perspective to alleviate the problems.
- If Apple is sure the problem is software-related, the sleep/wake button functionality during handset calling should be adjusted to provide relief for users that have the proximity sensor issue until a suitable, permanent solution is found via an iOS update.
MD-IT Releases iPhone App for Physicians
MD-IT, the nation’s leading provider of medical documentation software and service to ambulatory clinics and physician offices, announced today the release of MD-IT iConnect, an Apple iPhone and iPod touch application for dictating patient visits. Available immediately through the Apple App Store, MD-IT customers can now enjoy the ease of dictating directly from an Apple mobile device with a direct schedule interface for convenience and accuracy.
Boulder, CO, September 22, 2010 -- MD-IT, the nation’s leading provider of medical documentation software and service to ambulatory clinics and physician offices, announced today the release of MD-IT iConnect, an Apple iPhone and iPod touch application for dictating patient visits. Available immediately through the Apple App Store, MD-IT customers can now enjoy the ease of dictating directly from an Apple mobile device with a direct schedule interface for convenience and accuracy.
“mHealth (mobile health) is a growing segment in our industry. This release is another step for MD-IT in offering our customers the most robust feature-set to efficiently create, manage, and retrieve medical documentation,” said Kerry Matre, MD-IT director of product development. “Our application allows for customers to select a patient from their current patient schedule and dictate directly into their iPhone, reducing the overall time needed to document patient encounters. They can immediately send their dictations securely to the MD-IT Platform for transcription. With MD-IT iConnect’s schedule interface, customers no longer have to spell out patient names and medical record numbers, which eliminates a time-consuming step and increases the accuracy of the resulting documentation.”
The new iConnect product is available by searching “MD-IT” in the App Store. Combined with the MD-IT Platform, which permits review of all medical documentation on a variety of smartphones and other mobile devices with an internet connection, the application simplifies the process of capturing the patient narrative. Patient records can be accessed anywhere, anytime, from any internet-enabled device.
“We’re committed to ensuring our customers’ needs are our top priority,” said Matre. “The MD-IT iConnect application is another way for physicians to easily adopt relevant technology that improves productivity without disrupting their practice.
About MD-IT
MD-IT provides medical documentation services and software to over 7,000 physicians and clinicians in over 950 medical practices and hospitals throughout the United States. The company combines the benefits of local office ownership with the resources of a national company to offer personalized service supported by leading technology. The privately held company is located in Boulder, CO, with regional offices in Arizona, Colorado, Florida, Kentucky, Maine, Maryland, Michigan, Minnesota, Oregon, Texas, Washington and Wyoming. Additional information can be found at md-it.com/iphone.
Contacts
Thomas Carson
President and CEO, MD IT
tcarson@md-it.com
(303) 301-0411
Robin Daigh
Vice President, MD-IT
(303) 301-0407
rdaigh@md-it.com
http://www.md-it.com
Boulder, CO, September 22, 2010 -- MD-IT, the nation’s leading provider of medical documentation software and service to ambulatory clinics and physician offices, announced today the release of MD-IT iConnect, an Apple iPhone and iPod touch application for dictating patient visits. Available immediately through the Apple App Store, MD-IT customers can now enjoy the ease of dictating directly from an Apple mobile device with a direct schedule interface for convenience and accuracy.
“mHealth (mobile health) is a growing segment in our industry. This release is another step for MD-IT in offering our customers the most robust feature-set to efficiently create, manage, and retrieve medical documentation,” said Kerry Matre, MD-IT director of product development. “Our application allows for customers to select a patient from their current patient schedule and dictate directly into their iPhone, reducing the overall time needed to document patient encounters. They can immediately send their dictations securely to the MD-IT Platform for transcription. With MD-IT iConnect’s schedule interface, customers no longer have to spell out patient names and medical record numbers, which eliminates a time-consuming step and increases the accuracy of the resulting documentation.”
The new iConnect product is available by searching “MD-IT” in the App Store. Combined with the MD-IT Platform, which permits review of all medical documentation on a variety of smartphones and other mobile devices with an internet connection, the application simplifies the process of capturing the patient narrative. Patient records can be accessed anywhere, anytime, from any internet-enabled device.
“We’re committed to ensuring our customers’ needs are our top priority,” said Matre. “The MD-IT iConnect application is another way for physicians to easily adopt relevant technology that improves productivity without disrupting their practice.
About MD-IT
MD-IT provides medical documentation services and software to over 7,000 physicians and clinicians in over 950 medical practices and hospitals throughout the United States. The company combines the benefits of local office ownership with the resources of a national company to offer personalized service supported by leading technology. The privately held company is located in Boulder, CO, with regional offices in Arizona, Colorado, Florida, Kentucky, Maine, Maryland, Michigan, Minnesota, Oregon, Texas, Washington and Wyoming. Additional information can be found at md-it.com/iphone.
Contacts
Thomas Carson
President and CEO, MD IT
tcarson@md-it.com
(303) 301-0411
Robin Daigh
Vice President, MD-IT
(303) 301-0407
rdaigh@md-it.com
http://www.md-it.com
CACI and Oracle Deliver Solution and Services to Improve Federal Contract Management
Co-Development Agreement with Oracle Delivers Oracle Contract Lifecycle Management for Public Sector.
San Francisco, USA, September 22, 2010 -- CACI International Inc (NYSE:CACI) and Oracle announced today the release of Oracle Contract Lifecycle Management for Public Sector. This new offering helps federal organizations create and manage contracts by standardizing business processes, reducing time-to-contract, and increasing compliance. (See today's corresponding press release from Oracle, "Oracle Unveils Oracle Contract Lifecycle Management for Public Sector.")
This release culminates a two-year co-development effort in which CACI provided subject matter expertise gained from more than 30 years of experience designing and implementing contract management systems for the Department of Defense, Federal Civilian, and Intelligence agencies to help Oracle enhance the functionality of its commercial off-the-shelf (COTS) Oracle E-Business Suite.
As part of this effort, CACI has leveraged its broad implementation experience and unique insights to create a set of pre-built, packaged content and implementation services that are designed to help close the gap to customer-specific requirements without extra effort by customers. These services provide considerable value for customers while allowing them to maximize the full capabilities of Oracle Contract Lifecycle Management for Public Sector.
"In working with our government customers over the years, it became apparent that there was a need to combine functionality for routine and complex contracting into a single system and have it integrated with financial applications for a complete procure-to pay solution that does not require manual interventions," said Mark Johnson, Senior Vice President, Public Sector Sales, Oracle. "With Oracle Contract Lifecycle Management for Public Sector, our customers now have a solution that accomplishes this while helping customers meet federal compliance mandates, especially for the complex contract management needs related to major acquisitions. We look forward to working with CACI, our preferred provider of implementation services for this product, to deliver this solution to our customers."
According to Gil Guarino, Executive Vice President, CACI, "CACI provides federal agencies with information technology solutions that are built on industry best practices and proven expertise in the business of government. Our agreement with Oracle leverages CACI's deep functional domain expertise to produce a best-in-class contract management solution that enables users to reduce cost, improve productivity, and achieve organizational goals with a positive impact on the way an enterprise does business. Oracle Contract Lifecycle Management for Public Sector implemented by CACI really represents a total solution for the customer. By combining a full-featured, enterprise contract management system with a federal integrator that has pre-built content and knows how to implement acquisition systems, we will bring real value and a total solution to our customers."
About Oracle
Oracle (NASDAQ: ORCL) is the world's most complete, open, and integrated business software and hardware systems company. For more information about Oracle, visit www.oracle.com.
About CACI
CACI International Inc provides professional services and IT solutions needed to prevail in the areas of defense, intelligence, homeland security, and IT modernization and government transformation. CACI is a member of the Fortune 1000 Largest Companies and the Russell 2000 index. CACI provides dynamic careers for approximately 12,800 employees working in over 120 offices in the U.S. and Europe. Visit CACI on the web at www.caci.com and www.asymmetricthreat.net.
Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
There are statements made herein which do not address historical facts, and therefore could be interpreted to be forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are subject to factors that could cause actual results to differ materially from anticipated results. The factors that could cause actual results to differ materially from those anticipated include, but are not limited to, the following: regional and national economic conditions in the United States and the United Kingdom, including conditions that result from a prolonged recession; terrorist activities or war; changes in interest rates; currency fluctuations; significant fluctuations in the equity markets; failure to achieve contract awards in connection with recompetes for present business and/or competition for new business; the risks and uncertainties associated with client interest in and purchases of new products and/or services; continued funding of U.S. government or other public sector projects, based on a change in spending patterns, or in the event of a priority need for funds, such as homeland security, the war on terrorism or rebuilding Iraq; or an economic stimulus package; government contract procurement (such as bid protest, small business set asides, loss of work due to organizational conflicts of interest, etc.) and termination risks; the results of government investigations into allegations of improper actions related to the provision of services in support of U.S. military operations in Iraq; the results of government audit and reviews conducted by the Defense Contract Audit Agency or other government entities with cognizant oversight; individual business decisions of our clients; paradigm shifts in technology; competitive factors such as pricing pressures and/or competition to hire and retain employees (particularly those with security clearances); market speculation regarding our continued independence; material changes in laws or regulations applicable to our businesses, particularly in connection with (i) government contracts for services, (ii) outsourcing of activities that have been performed by the government, (iii) competition for task orders under Government Wide Acquisition Contracts ("GWACs") and/or schedule contracts with the General Services Administration; and (iv) accounting for convertible debt instruments; our own ability to achieve the objectives of near term or long range business plans; and other risks described in the company's Securities and Exchange Commission filings.
San Francisco, USA, September 22, 2010 -- CACI International Inc (NYSE:CACI) and Oracle announced today the release of Oracle Contract Lifecycle Management for Public Sector. This new offering helps federal organizations create and manage contracts by standardizing business processes, reducing time-to-contract, and increasing compliance. (See today's corresponding press release from Oracle, "Oracle Unveils Oracle Contract Lifecycle Management for Public Sector.")
This release culminates a two-year co-development effort in which CACI provided subject matter expertise gained from more than 30 years of experience designing and implementing contract management systems for the Department of Defense, Federal Civilian, and Intelligence agencies to help Oracle enhance the functionality of its commercial off-the-shelf (COTS) Oracle E-Business Suite.
As part of this effort, CACI has leveraged its broad implementation experience and unique insights to create a set of pre-built, packaged content and implementation services that are designed to help close the gap to customer-specific requirements without extra effort by customers. These services provide considerable value for customers while allowing them to maximize the full capabilities of Oracle Contract Lifecycle Management for Public Sector.
"In working with our government customers over the years, it became apparent that there was a need to combine functionality for routine and complex contracting into a single system and have it integrated with financial applications for a complete procure-to pay solution that does not require manual interventions," said Mark Johnson, Senior Vice President, Public Sector Sales, Oracle. "With Oracle Contract Lifecycle Management for Public Sector, our customers now have a solution that accomplishes this while helping customers meet federal compliance mandates, especially for the complex contract management needs related to major acquisitions. We look forward to working with CACI, our preferred provider of implementation services for this product, to deliver this solution to our customers."
According to Gil Guarino, Executive Vice President, CACI, "CACI provides federal agencies with information technology solutions that are built on industry best practices and proven expertise in the business of government. Our agreement with Oracle leverages CACI's deep functional domain expertise to produce a best-in-class contract management solution that enables users to reduce cost, improve productivity, and achieve organizational goals with a positive impact on the way an enterprise does business. Oracle Contract Lifecycle Management for Public Sector implemented by CACI really represents a total solution for the customer. By combining a full-featured, enterprise contract management system with a federal integrator that has pre-built content and knows how to implement acquisition systems, we will bring real value and a total solution to our customers."
About Oracle
Oracle (NASDAQ: ORCL) is the world's most complete, open, and integrated business software and hardware systems company. For more information about Oracle, visit www.oracle.com.
About CACI
CACI International Inc provides professional services and IT solutions needed to prevail in the areas of defense, intelligence, homeland security, and IT modernization and government transformation. CACI is a member of the Fortune 1000 Largest Companies and the Russell 2000 index. CACI provides dynamic careers for approximately 12,800 employees working in over 120 offices in the U.S. and Europe. Visit CACI on the web at www.caci.com and www.asymmetricthreat.net.
Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
There are statements made herein which do not address historical facts, and therefore could be interpreted to be forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are subject to factors that could cause actual results to differ materially from anticipated results. The factors that could cause actual results to differ materially from those anticipated include, but are not limited to, the following: regional and national economic conditions in the United States and the United Kingdom, including conditions that result from a prolonged recession; terrorist activities or war; changes in interest rates; currency fluctuations; significant fluctuations in the equity markets; failure to achieve contract awards in connection with recompetes for present business and/or competition for new business; the risks and uncertainties associated with client interest in and purchases of new products and/or services; continued funding of U.S. government or other public sector projects, based on a change in spending patterns, or in the event of a priority need for funds, such as homeland security, the war on terrorism or rebuilding Iraq; or an economic stimulus package; government contract procurement (such as bid protest, small business set asides, loss of work due to organizational conflicts of interest, etc.) and termination risks; the results of government investigations into allegations of improper actions related to the provision of services in support of U.S. military operations in Iraq; the results of government audit and reviews conducted by the Defense Contract Audit Agency or other government entities with cognizant oversight; individual business decisions of our clients; paradigm shifts in technology; competitive factors such as pricing pressures and/or competition to hire and retain employees (particularly those with security clearances); market speculation regarding our continued independence; material changes in laws or regulations applicable to our businesses, particularly in connection with (i) government contracts for services, (ii) outsourcing of activities that have been performed by the government, (iii) competition for task orders under Government Wide Acquisition Contracts ("GWACs") and/or schedule contracts with the General Services Administration; and (iv) accounting for convertible debt instruments; our own ability to achieve the objectives of near term or long range business plans; and other risks described in the company's Securities and Exchange Commission filings.
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