The IT industry showed job growth in three of the four tech sectors according to data gathered by the TechAmerica Foundation. Employment in the tech manufacturing sector went up by 9,100 jobs.
California, USA, September 24, 2010 -- Pasadena, CA, September 24, 2010 – The IT industry, which has shed around 215,000 employees since January 2009, has hired 30,200 people since January this year. The hiring represents an increase in the IT industry’s workforce by 0.5 percent.
The total number of people employed in the tech industry in June 2010 stood at 5.78 million. The data has been gathered by TechAmerica Foundation, an industry group which keeps track of the IT workforce. Another IT research firm, Computer Economics says that the workers being hired could be doing non-IT jobs in those firms such as sales and distribution. A survey of 600 IT hiring managers conducted by the IT job search site Dice revealed that 71 percent of them are planning to hire more employees in the second half of the year.
The IT industry showed job growth in three of the four tech sectors according to data gathered by the TechAmerica Foundation. Employment in the tech manufacturing sector went up by 9,100 jobs, an increase of 0.7 percent. The software services sector added 14,200 jobs and 29,700 jobs were added to the tech services sector.
Asked about the employment situation in the tech industry, A. Harrison Barnes, CEO of InformationTechnologyCrossing, says “In spite of the media stories over IT outsourcing and H1B visa holders taking over American jobs, there are still high paying jobs in the field.” InformationTechnologyCrossing is a job aggregator site that focuses on jobs in the information technology sector. The site has been able to find over 43,000 jobs for the sector.
Friday, September 24, 2010
Oracle Certified Master, Java EE 5 Enterprise Architect Preparation Free Course Launched
EPractize Labs Software, an emerging global provider for Java Certification Preparation launched free certification course for Oracle Certified Master, Java EE 5 Enterprise Architect Certification (OCM for Java EE 5.0 Enterprise Architect) today.
September 24, 2010 -- Good news to all Java Certification aspirants, EPractize Labs offers FREE course for OCM for Java EE 5.0 Enterprise Architect. The course is absolutely FREE and anybody can download from our website.Download your FREE copy today and empower your preparation.
Oracle offers many certifications starting from programmer level to architect level. Java Enterprise Edition 5 Enterprise Architect Certified Master certification is designed for enterprise architects responsible for building high scale enterprise applications or who wish to be prospective architects. The certification exam tests candidate’s architectural knowledge in and out.
A Software Architect is the technical boss of software systems and he should act like a software doctor to resolve the issues. A basic difference between a developer and an architect is the way they design the application. Developer may not think about the scalability, maintainability, performance, etc for long run. But architect always foresees the application’
What are the qualifications required to become a Java EE Architect?
I would say he/she should be a Oracle Certified Java EE Architect. Because it comprises of all the necessary qualification required for a Technical Architect required for Java EE assignment. I love the way the SCEA Part 2 and Part 3 designed.
The following are the interesting topics that Java Enterprise Edition 5 Enterprise Architect Certified Master Exam covers:
Java Enterprise Edition 5 Enterprise Architect Certified Master Exam Step 1
* Application Design Concepts and Principles – Tests your OO design language skills
* Common architectures – Tests the skills in evaluation of enterprise application tiers
* Integration and Messaging – Tests the architectural solution knowledge to connect Java EE with any legacy systems and architectural solution knowledge in synchronous and asynchronous message architecture
* Business Tier Technologies – Tests the design and basic API knowledge in EJB and JPA
* Web Tier Technologies – Tests the design and basic knowledge in WAF,JSP,Servlet,JSF and JSTL
* Applicability of Java EE – Tests the design decision knowledge about Java EE technologies
* Patterns – Tests the knowledge in design patterns
* Security – Tests various kinds of enterprise security including firewalls and DMZ
Java Enterprise Edition 5 Enterprise Architect Certified Master Exam Step 2
A business problem will be given to you in the form of use case diagrams, business domain model, and statement format. The requirements will encompass both Functional and Non-Functional requirements. You are requested to come up with an architecture for the given business problem to meet both the functional and non-functional requirements.
It is a very challenging experience to get to know about Java EE Architecture best practices. Once you have completed your assignment, you need to upload your assignment into Sun and it will be manually evaluated by technical authors.
Java Enterprise Edition 5 Enterprise Architect Certified Master Exam Step 3
This is another stimulating test to verify your architectural knowledge about design decisions. Architecture can be implemented in many ways with different design decisions. The questions will be on why you have chosen this way and why not the other way. You need to answer with brief explanation. If you have completed Part 1 and Part 2, Part 3 will be straightforward and very easy to crack.
The Java Enterprise Edition 5 Enterprise Architect Certified Master Exam does not require any pre-certifications from Oracle. So, if you decide to take Sun Java EE Architect certification, you can very well start without any prerequisite.
You can get sample exam question for each topic in this free course.
Download OCP Java SE 5.0 course at http://www.epractizelabs.com/
Oracle offers many certifications starting from programmer level to architect level. Java Enterprise Edition 5 Enterprise Architect Certified Master certification is designed for enterprise architects responsible for building high scale enterprise applications or who wish to be prospective architects. The certification exam tests candidate’s architectural knowledge in and out.
A Software Architect is the technical boss of software systems and he should act like a software doctor to resolve the issues. A basic difference between a developer and an architect is the way they design the application. Developer may not think about the scalability, maintainability, performance, etc for long run. But architect always foresees the application’
What are the qualifications required to become a Java EE Architect?
I would say he/she should be a Oracle Certified Java EE Architect. Because it comprises of all the necessary qualification required for a Technical Architect required for Java EE assignment. I love the way the SCEA Part 2 and Part 3 designed.
The following are the interesting topics that Java Enterprise Edition 5 Enterprise Architect Certified Master Exam covers:
Java Enterprise Edition 5 Enterprise Architect Certified Master Exam Step 1
* Application Design Concepts and Principles – Tests your OO design language skills
* Common architectures – Tests the skills in evaluation of enterprise application tiers
* Integration and Messaging – Tests the architectural solution knowledge to connect Java EE with any legacy systems and architectural solution knowledge in synchronous and asynchronous message architecture
* Business Tier Technologies – Tests the design and basic API knowledge in EJB and JPA
* Web Tier Technologies – Tests the design and basic knowledge in WAF,JSP,Servlet,JSF and JSTL
* Applicability of Java EE – Tests the design decision knowledge about Java EE technologies
* Patterns – Tests the knowledge in design patterns
* Security – Tests various kinds of enterprise security including firewalls and DMZ
Java Enterprise Edition 5 Enterprise Architect Certified Master Exam Step 2
A business problem will be given to you in the form of use case diagrams, business domain model, and statement format. The requirements will encompass both Functional and Non-Functional requirements. You are requested to come up with an architecture for the given business problem to meet both the functional and non-functional requirements.
It is a very challenging experience to get to know about Java EE Architecture best practices. Once you have completed your assignment, you need to upload your assignment into Sun and it will be manually evaluated by technical authors.
Java Enterprise Edition 5 Enterprise Architect Certified Master Exam Step 3
This is another stimulating test to verify your architectural knowledge about design decisions. Architecture can be implemented in many ways with different design decisions. The questions will be on why you have chosen this way and why not the other way. You need to answer with brief explanation. If you have completed Part 1 and Part 2, Part 3 will be straightforward and very easy to crack.
The Java Enterprise Edition 5 Enterprise Architect Certified Master Exam does not require any pre-certifications from Oracle. So, if you decide to take Sun Java EE Architect certification, you can very well start without any prerequisite.
You can get sample exam question for each topic in this free course.
Download OCP Java SE 5.0 course at http://www.epractizelabs.com/
Singapore Gets Social for FORMULA ONE With SAP
Social Networking, Geo-Tagging and Text Analysis from SAP® BusinessObjects™ Portfolio Power Interactive Web Service for Singapore Tourism Board
SINGAPORE - September 24, 2010 -- The island nation of Singapore welcomes millions of first-time visitors each year, and the month of September will be especially busy as it plays host to the world-famous 2010 FORMULA 1 SINGTEL SINGAPORE GRAND PRIX. The Singapore Tourism Board (STB) has partnered with SAP AG (NYSE: SAP) to build an online service combining Twitter feeds and geo-tagging on YourSingapore.com, the STB’s online one-stop visitor information center. This will help visitors to the website discover Singapore and access relevant, real-time information on events, activities and promotions by the city and local merchants. With SAP® BusinessObjects™ Text Analysis software in the back end, the service will help improve the user experience on YourSingapore.com by processing tweets and filtering searches for special events and offers, listing these by specific street names, city districts and locations. Visitors to YourSingapore.com will get their first chance to test the Web application during the FORMULA ONE night race in Singapore, September 24–26, 2010.
The 2010 FORMULA 1 SINGTEL SINGAPORE GRAND PRIX will also mark the kickoff of this Web service on YourSingapore.com. In the regular tourism season, merchants around Singapore can tweet about sales, parties and events. The introduction of SAP software via YourSingapore.com will offer users an enhanced experience with intelligent text analysis that will analyze messages, group them intelligently and present them in a user-friendly way.
"Singapore will once again be filled with excitement with a concentration of sights, sounds and activities taking place around the Marina Bay area during the 3-day FORMULA ONE night race and the Grand Prix Season Singapore,” said Chang Chee Pey, director, Brand Management, STB. “This collaboration to aggregate tweets on YourSingapore.com will enhance the experience of visitors to the website and put them at the center of the online buzz in the Twitter space during this season. We invite everyone to join in the conversations at #singaporeGP.";
Newly Developed SAP Software Takes Its Second Test Drive
STB will leverage best practices gained by the SAP Research organization from a similar SAP deployment of social media tools in Australia, delivering traffic information to iPhone users. Through Twitter‘s standard application programming interface (API), a server accesses the tweets and sifts through them for city traffic information. The server also runs SAP BusinessObjects Text Analysis, which processes the tweets and filters out specific street names, city districts and affected locations. The server then converts the locations into geographic coordinates and saves them along with the corresponding message.
With more than 45 million Twitter users in the key markets of visitors identified by the STB, the need to involve Twitter in the Grand Prix outreach campaign was clear. SAP technology provides a platform that will allow the STB to supplement its tourism Twitter initiative to showcase tweets about the FORMULA ONE race and surrounding events on YourSingapore.com.
The technology allows tweets to be aggregated based on hash tags, Twitter accounts and key words, which are then displayed in an interactive and relevant manner. This allows the user to see at a glance tweets from establishments surrounding the race line in a map visual. This Twitter aggregation platform will run directly on the campaign page of YourSingapore.com.
"We are constantly looking for innovative ways to help our customers implement SAP technology; in this case, enabling Singapore visitors with useful information through familiar user access” said Krish Datta, president, SAP Southeast Asia. “This application started as a spontaneous idea, but it quickly morphed into a means to demonstrate the potential of SAP software, and is a great showcase of the flexibility of our solutions. We are excited about partnering with Singapore Tourism Board and look forward to seeing the campaign results."
Follow the 2010 FORMULA ONE SINGTEL SINGAPORE GRAND PRIX on Twitter at @singaporeGP.
About SAP
SAP is the world’s leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 102,500 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” For more information, visit sap.com.
(*) SAP defines business software as comprising enterprise resource planning, business intelligence, and related applications.
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Copyright © 2010 SAP AG. All rights reserved.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary.
Note to editors:
To preview and download broadcast-standard stock footage and press photos digitally, please visit www.sap.com/photos. On this platform, you can find high resolution material for your media channels. To view video stories on diverse topics, visit sap-tv.com. From this site, you can embed videos into your own Web pages, share video via e-mail links and subscribe to RSS feeds from SAP TV.
Follow SAP on Twitter at @sapnews.
For customers interested in learning more about SAP products:
Global Customer Center: +49 180 534-34-24
United States Only: 1 (800) 872-1SAP (1-800-872-1727)
For more information, press only:
Vikki Tan, +65 676 8-6905, vikki.tan@sap.com, GMT+8
SAP Press Office, +49 (6227) 7-46315, CET; +1 (610) 661-3200, EDT; press@sap.com
SINGAPORE - September 24, 2010 -- The island nation of Singapore welcomes millions of first-time visitors each year, and the month of September will be especially busy as it plays host to the world-famous 2010 FORMULA 1 SINGTEL SINGAPORE GRAND PRIX. The Singapore Tourism Board (STB) has partnered with SAP AG (NYSE: SAP) to build an online service combining Twitter feeds and geo-tagging on YourSingapore.com, the STB’s online one-stop visitor information center. This will help visitors to the website discover Singapore and access relevant, real-time information on events, activities and promotions by the city and local merchants. With SAP® BusinessObjects™ Text Analysis software in the back end, the service will help improve the user experience on YourSingapore.com by processing tweets and filtering searches for special events and offers, listing these by specific street names, city districts and locations. Visitors to YourSingapore.com will get their first chance to test the Web application during the FORMULA ONE night race in Singapore, September 24–26, 2010.
The 2010 FORMULA 1 SINGTEL SINGAPORE GRAND PRIX will also mark the kickoff of this Web service on YourSingapore.com. In the regular tourism season, merchants around Singapore can tweet about sales, parties and events. The introduction of SAP software via YourSingapore.com will offer users an enhanced experience with intelligent text analysis that will analyze messages, group them intelligently and present them in a user-friendly way.
"Singapore will once again be filled with excitement with a concentration of sights, sounds and activities taking place around the Marina Bay area during the 3-day FORMULA ONE night race and the Grand Prix Season Singapore,” said Chang Chee Pey, director, Brand Management, STB. “This collaboration to aggregate tweets on YourSingapore.com will enhance the experience of visitors to the website and put them at the center of the online buzz in the Twitter space during this season. We invite everyone to join in the conversations at #singaporeGP.";
Newly Developed SAP Software Takes Its Second Test Drive
STB will leverage best practices gained by the SAP Research organization from a similar SAP deployment of social media tools in Australia, delivering traffic information to iPhone users. Through Twitter‘s standard application programming interface (API), a server accesses the tweets and sifts through them for city traffic information. The server also runs SAP BusinessObjects Text Analysis, which processes the tweets and filters out specific street names, city districts and affected locations. The server then converts the locations into geographic coordinates and saves them along with the corresponding message.
With more than 45 million Twitter users in the key markets of visitors identified by the STB, the need to involve Twitter in the Grand Prix outreach campaign was clear. SAP technology provides a platform that will allow the STB to supplement its tourism Twitter initiative to showcase tweets about the FORMULA ONE race and surrounding events on YourSingapore.com.
The technology allows tweets to be aggregated based on hash tags, Twitter accounts and key words, which are then displayed in an interactive and relevant manner. This allows the user to see at a glance tweets from establishments surrounding the race line in a map visual. This Twitter aggregation platform will run directly on the campaign page of YourSingapore.com.
"We are constantly looking for innovative ways to help our customers implement SAP technology; in this case, enabling Singapore visitors with useful information through familiar user access” said Krish Datta, president, SAP Southeast Asia. “This application started as a spontaneous idea, but it quickly morphed into a means to demonstrate the potential of SAP software, and is a great showcase of the flexibility of our solutions. We are excited about partnering with Singapore Tourism Board and look forward to seeing the campaign results."
Follow the 2010 FORMULA ONE SINGTEL SINGAPORE GRAND PRIX on Twitter at @singaporeGP.
About SAP
SAP is the world’s leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 102,500 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” For more information, visit sap.com.
(*) SAP defines business software as comprising enterprise resource planning, business intelligence, and related applications.
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Copyright © 2010 SAP AG. All rights reserved.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary.
Note to editors:
To preview and download broadcast-standard stock footage and press photos digitally, please visit www.sap.com/photos. On this platform, you can find high resolution material for your media channels. To view video stories on diverse topics, visit sap-tv.com. From this site, you can embed videos into your own Web pages, share video via e-mail links and subscribe to RSS feeds from SAP TV.
Follow SAP on Twitter at @sapnews.
For customers interested in learning more about SAP products:
Global Customer Center: +49 180 534-34-24
United States Only: 1 (800) 872-1SAP (1-800-872-1727)
For more information, press only:
Vikki Tan, +65 676 8-6905, vikki.tan@sap.com, GMT+8
SAP Press Office, +49 (6227) 7-46315, CET; +1 (610) 661-3200, EDT; press@sap.com
Thursday, September 23, 2010
E-learning: University of Texas Home to Library without Books
September 23, 2010 -- The difference between the University of Texas at San Antonio's Applied Engineering and Technology Library and other science-focused libraries is not that its on-site collection is also available electronically. It is that its on-site collection is only available electronically.
The idea of a libraries with no bound books has been a recurring theme in conversations about the future of academe for a long time, and it has become common practice for academic libraries to store rarely used volumes in off-campus facilities. But there are few, if any, examples of libraries that actually have zero bound books in them.
UNTESTED: Can college students learn as well on iPads, e-books?
Some libraries, such as the main one at the University of California at Merced, and the engineering library at Stanford University, have drastically reduced the number of print volumes they keep in the actual library building, choosing to focus on beefing up their electronic resources. In fact, some overenthusiastic headline writers at one point dubbed Stanford's library "bookless." But that is "a vision statement, not a point of fact," says Andrew Herkovic, the director of communications for Stanford's libraries.
San Antonio says it now has the first actual bookless library. Students who stretch out in the library's ample study spaces — which dominate the floor plan of the new building — and log on to the its resource network using their laptops or the library's 10 public computers will be able to access 425,000 e-books and 18,000 electronic journal articles. Librarians will have offices there and will be available for consultations.
ON THE WEB: Is a campus library valuable?
INSIDE HIGHER ED: The joy of stacks
Students used to get their engineering and technology books from a collection at the campus's main library. That collection is still there, and books from it are available upon request. But at the new library dedicated to that specialty, the only dead trees are in the beams and furniture.
The fact that San Antonio has actually built a literal version of what many in the industry hold up as symbol of the inevitability of electronic as the prevailing medium in academe may be commendable, but it is not "earth-moving," says Roger Schonfeld, the managing director of Ithaka S+R, a nonprofit that promotes innovation in libraries and elsewhere. Many libraries, especially science and engineering ones, have started moving their print volumes out of the building and into remote storage.
Lisa Hinchliffe, president of the Association of College and Research Libraries and head of the undergraduate library at the University of Illinois at Champaign-Urbana, says that her institution, along with several others, has embedded librarians in various department buildings. Their offices in those building, it could be argued, constitute bookless libraries inasmuch as they are places where students and professors go to learn about how to use campus collections that can be accessed from anywhere.
More interesting than the fact that San Antonio's newest library has no printed books in it is the fact that more and more libraries are devoting less space to printed books, and are thus reimagining the physical space of the library, Hinchliffe says. Whether the building houses half of its former print collection or none of it, the evolution of the library as a physical hub is something nearly every library is dealing with.
As a shared space for discovery, socializing, and studying, the library is still very much relevant and in demand, says Krisellen Maloney, dean of libraries at San Antonio. That is why the university invested $82.5 million in a new library building instead of just putting librarians in offices around campus, Maloney says. "You study and work in the library," she says. "That's how libraries have always been. When people come to the library with books, they're not necessarily using the books. They're also there for the services — to consult, get instruction, find content, and use the content."
eGain Announces Financial Results for the Fourth Quarter and Fiscal Year Ended June 30, 2010
| Fiscal Year 2010 Highlights | |
 | Recurring services revenue up 8% from the prior year |
| Income from operations of $1.2 million |
| Cash flow from operations of $2.5 million |
Mountain View, CA, September 23, 2010 -- eGain Communications (OTC BB: EGAN.OB), a leading provider of customer service and contact center software, today announced financial results for the fourth quarter and fiscal year ended June 30, 2010.
Total revenue for the fourth quarter of fiscal year 2010 was $6.6 million, a decrease of 25% from the comparable year-ago quarter. Total revenue for the fiscal year 2010 was $29.9 million, a decrease of 10% from the prior year.
License revenue for the fourth quarter of fiscal year 2010 was $1.5 million, a decrease of 50% from the comparable year-ago quarter. License revenue for the fiscal year 2010 was $7.4 million, a decrease of 14% from the prior year.Recurring services revenue for the fourth quarter of fiscal year 2010 was $4.1 million, an increase of 4% from the comparable year-ago quarter. Recurring services revenue for the fiscal year 2010 was $16.6 million, an increase of 8% from the prior year. Professional services revenue for the fourth quarter of fiscal year 2010 was $1.0 million, a decrease of 47% from the comparable year-ago quarter. Professional services revenue for the fiscal year 2010 was $5.9 million, a decrease of 36% from the prior year.
Gross margin for the fourth quarter of fiscal year 2010 was 65%, compared to 68% in the comparable year-ago quarter. Gross margin for the fiscal year 2010 was 68%, unchanged from the prior year. Total operating costs and expenses for the fourth quarter of fiscal year 2010 were $5.6 million, an increase of 20% from the comparable year-ago quarter. Total operating costs and expenses for the fiscal year 2010 were $18.9 million, a decrease of 1% from the prior year.
Net loss for the fourth quarter of fiscal year 2010 was $1.7 million, or $(0.07) per share, compared to a net income of $929,000, or $0.04 per share on a basic and diluted basis for the comparable year-ago quarter. Net loss for the fourth quarter of fiscal year 2010 included stock-based compensation of $53,000 and interest and tax expense of $324,000, compared to stock-based compensation expense of $19,000 and a net of interest expense and tax benefit of $240,000 from the comparable year-ago quarter.
Net loss for the fiscal year 2010 was $127,000, or $(0.01) per share, compared to a net income of $2.2 million, or $0.11 per share on a basic and diluted basis for the prior year. Net loss for the fiscal year 2010 included stock-based compensation of $244,000 and interest and tax expense of $1.3 million, compared to stock-based compensation expense of $241,000 and a net of interest expense and tax benefit of $1.3 million for the prior year.
Total cash and cash equivalents were $5.7 million at June 30, 2010, compared to $7.5 million at June 30, 2009. Cash provided by operations was $2.5 million for the fiscal year 2010, compared to cash provided by operations of $3.7 million in the prior year. Bank borrowings declined to $115,000 at June 30, 2010 from $3.2 million at June 30, 2009. Days sales outstanding in receivables for the quarter ended June 30, 2010 were 40 days, compared to 44 days for the comparable year-ago quarter. Deferred revenues totaled $5.1 million at June 30, 2010, compared to $5.5 million at June 30, 2009.
"Our fiscal year 2010 top line result was less than what we expected at the start of the year," said Ashu Roy, eGain CEO. "This was primarily due to our hybrid business model driven by our deployment flexibility. Our clients value our proven deployment flexibility across cloud and on-premise, so we are happy to provide it. Specifically, last quarter a very significant license transaction, over $5 million dollars, slipped. The good news is the deal closed in August, 2010. So we are off to an excellent start for fiscal year 2011.
Top-line disappointment notwithstanding, I am delighted with our team's strong execution for the year. In fiscal year 2010 we saw a healthy growth in our recurring services revenue and generated $2.5 million of operating cash even while we invested in smart customer-centric initiatives in a tough economy.
"We consolidated our product leadership with sustained research and development investment. In 2009, we were again rated a leader by Gartner in the "Magic Quadrant for E-Service Suites". And in 2010, just hot off the press, we further improved our standing as a leader in the 2010 Gartner Magic Quadrant for Web Customer Service (renamed from E-Service). Our team is justifiably proud of this 'threepeat' accomplishment—they have earned it."
| Business Highlights | |
| New hosting and license bookings¹ | |
| New hosting and license bookings for the fourth quarter of fiscal year 2010 were $2.8 million, a decrease of 38% from the comparable year-ago quarter. Of the total new hosting and license bookings in the fourth quarter of fiscal year 2010, 61% were from new hosting bookings and 39% were from new license bookings, compared to 28% from new hosting bookings and 72% from new license bookings in the comparable year-ago quarter. |
| New hosting and license bookings for the fiscal year 2010 were $13.1 million, a decrease of 14% from the prior year. Of the total new hosting and license bookings in the fiscal year 2010, 42% were from new hosting bookings and 58% were from new license bookings, compared to 29% from new hosting bookings and 71% from new license bookings in the prior year. |
| New milestones, products, and industry recognition | |
| eGain was positioned in the Leaders Quadrant by Gartner, Inc. in the "Magic Quadrant for E-Service Suites 2009" report. In the 2010 Gartner report (renamed "Magic Quadrant for Web Customer Service") released in September 2010, eGain further improved its position in the Leaders Quadrant. |
| eGain released eGain Service™ 9 suite, the company's most advanced Customer Interaction Hub solution with rich functional enhancement and significant platform improvement. |
| Partnerships | |
| We have had an active and growing partner program in EMEA for some time. In fiscal year 2010, we expanded our efforts in developing North America partners. We believe the eGain proposition is compelling for value-added resellers (VARs) who have traditionally sold contact center technologies to enterprises. In fiscal year 2010 we signed agreements with 9 new partners. |
| We extended our multi-year relationship with Cisco Systems, Inc. to be their OEM supplier for email management and web collaboration products as part of the Cisco Contact Center Suite. Our partnership with Cisco continues to grow. We gain from Cisco's global market reach. Conversely, Cisco benefits from our agile innovation and proven product leadership. |
| Customer momentumeGain continued to build new relationships with a wide range of enterprise customers in fiscal year 2010. Notable new customer relationships include: | |||
| One of the nation's largest energy companies | ||
| One of the nations largest health insurers | ||
| A world-leading mobile telecommunications company | ||
| One of the world's leading providers of fully integrated mobile communication services | ||
| A leading global provider of comprehensive testing and assessment services | ||
| A leading global beauty company | ||
| A premier online luxury fashion retailer | ||
| One of the UK's largest customer management outsourcing companies | ||
Market and Business Outlook
We are optimistic about our prospects for fiscal year 2011. Beyond the obvious running start—the one we got from the large deal that slipped from last quarter—we see growing market interest in our recently launched products. In response, we are increasing our investment in direct sales and partner development.
For fiscal year 2011 we currently expect an increase in new total revenue of 20% when compared to fiscal year 2010. In addition, we currently expect to generate positive cash flows from operations in fiscal year 2011, while planning to invest a significant portion of our anticipated top-line growth back into growing our distribution capability.
¹We define New Hosting and License Bookings as new contractual commitments (excluding renewals) received by the company for the purchase of product licenses and hosting services. Such contracts are not cancelable for convenience but may be subject to termination by our customers for cause or breach of contract by us. Furthermore, because we offer a hybrid delivery model, the mix of new license and hosting business in a quarter could also have an impact on our revenue in a particular quarter. Due to effects that these trends have on our short-term revenue and profitability, we believe that it is useful to disclose New Hosting and License Bookings detail in this and future financial releases. We use this metric internally to focus management on the productivity of the sales team and period-to-period changes in our core business. Therefore, we believe that this information is meaningful and helpful in allowing individuals to better assess the ongoing nature of our core operations.
About eGain Communications Corporation:
eGain (OTCBB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for in-house or cloud deployment. For more than a decade, hundreds of enterprises have relied on eGain to transform their traditional call centers and eService operations into multichannel customer interaction hubs. eGain solutions are designed to improve customer experience, contact center agent productivity, and service process efficiencies.
eGain Knowledge Achieves Oracle Validated Integration with Oracle’s Siebel Customer Relationship Management
Mountain View, CA, September 22, 2010 -- eGain (OTC BB: EGAN.OB), an Oracle PartnerNetwork Gold level partner, today announced that it has achieved Oracle Validated Integration of eGain Knowledge 10 with Oracle’s Siebel Customer Relationship Management (CRM), Release 8.1 through the Oracle PartnerNetwork (OPN). The integrated solution enables contact center agents using Siebel CRM to find answers to a broad range of customer queries with the simple click of a button and record the entire interaction in Siebel CRM. “Customer experience has bee
“Customer experience has been a killer application for knowledge management over the years, adding strategic value to the business,” said Ashu Roy, Chairman and CEO of eGain. “Our validated integration with Siebel CRM enables end-to-end, knowledge-enabled call tracking and resolution.”
Proven in cloud and on-site deployments in enterprises for over a decade, eGain Knowledge enables high-quality customer service by infusing customer service agents with knowledge, making them as productive as the best agents. It helps ensure fast, consistent, and accurate answers to customer queries by providing multiple access methods to a common multichannel knowledge base – dynamic FAQs, keyword and natural language search, browse, chatbots, and guided help, powered by patented Case-Based Reasoning (CBR) technology. eGain Knowledge can also be deployed for web self-service for superior self-service experience and adoption.
“Oracle Validated Integration applies a rigorous technical review and test process,” said Kevin O\'Brien, senior director, ISV and SaaS Strategy, Oracle. “Achieving Oracle Validated Integration through the Oracle PartnerNetwork gives customers confidence that the integrations between eGain Knowledge 10 and Siebel CRM 8.1 have been validated and the products work together as designed. This integration is a positive value-add to contact centers using Oracle\'s Siebel CRM.”
More information on eGain Knowledge and the validated integration are available at:
http://www.oracle.com/us/partnerships/solutions/index.html
http://solutions.oracle.com/solutions/egain/egainkm
and
http://www.oracle.com/us/partnerships/ds-egain-sbl-81-172575.pdf
About eGain
eGain (OTCBB: OTC BB: EGAN.OB) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle\'s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle\'s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.
About Oracle Validated Integration
Oracle Validated Integration through the Oracle PartnerNetwork gives customers confidence that integrations between Oracle Applications and complementary partner solutions have been validated and the products work together as designed. This can help reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review the integrations of third-party software to Oracle Applications products, including productized repeatable integrations from system integrators. Oracle provides access to Oracle Applications software, tools, technical resources and training to assist partners in developing integrations based on Oracle standards and best practices. Partners who have successfully validated their integrations are authorized to use the “Oracle Validated Integration” logo. For more information, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.
###
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. Oracle and Java are registered trademarks of Oracle and/or its affiliates. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain media contact:
Jamie Abayan
eGain
650-230-7532
jabayan@egain.com
or
Kristin Miller
SS|PR
719-634-8292
kmiller@sspr.com
Contact Information:
eGain Communications
Jamie Abayan
650-230-7532
jabayan@egain.com
http://www.egain.com
“Customer experience has been a killer application for knowledge management over the years, adding strategic value to the business,” said Ashu Roy, Chairman and CEO of eGain. “Our validated integration with Siebel CRM enables end-to-end, knowledge-enabled call tracking and resolution.”
Proven in cloud and on-site deployments in enterprises for over a decade, eGain Knowledge enables high-quality customer service by infusing customer service agents with knowledge, making them as productive as the best agents. It helps ensure fast, consistent, and accurate answers to customer queries by providing multiple access methods to a common multichannel knowledge base – dynamic FAQs, keyword and natural language search, browse, chatbots, and guided help, powered by patented Case-Based Reasoning (CBR) technology. eGain Knowledge can also be deployed for web self-service for superior self-service experience and adoption.
“Oracle Validated Integration applies a rigorous technical review and test process,” said Kevin O\'Brien, senior director, ISV and SaaS Strategy, Oracle. “Achieving Oracle Validated Integration through the Oracle PartnerNetwork gives customers confidence that the integrations between eGain Knowledge 10 and Siebel CRM 8.1 have been validated and the products work together as designed. This integration is a positive value-add to contact centers using Oracle\'s Siebel CRM.”
More information on eGain Knowledge and the validated integration are available at:
http://www.oracle.com/us/partnerships/solutions/index.html
http://solutions.oracle.com/solutions/egain/egainkm
and
http://www.oracle.com/us/partnerships/ds-egain-sbl-81-172575.pdf
About eGain
eGain (OTCBB: OTC BB: EGAN.OB) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle\'s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle\'s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.
About Oracle Validated Integration
Oracle Validated Integration through the Oracle PartnerNetwork gives customers confidence that integrations between Oracle Applications and complementary partner solutions have been validated and the products work together as designed. This can help reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review the integrations of third-party software to Oracle Applications products, including productized repeatable integrations from system integrators. Oracle provides access to Oracle Applications software, tools, technical resources and training to assist partners in developing integrations based on Oracle standards and best practices. Partners who have successfully validated their integrations are authorized to use the “Oracle Validated Integration” logo. For more information, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.
###
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. Oracle and Java are registered trademarks of Oracle and/or its affiliates. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain media contact:
Jamie Abayan
eGain
650-230-7532
jabayan@egain.com
or
Kristin Miller
SS|PR
719-634-8292
kmiller@sspr.com
Contact Information:
eGain Communications
Jamie Abayan
650-230-7532
jabayan@egain.com
http://www.egain.com
Wednesday, September 22, 2010
Apple Could Alleviate iPhone 4 Proximity Sensor issues with iOS Change
One of the major issues surrounding the iPhone 4 release this summer was the proximity sensor failing during phone calls, resulting in muting, conference calling, and other inadvertent touch input. Despite the promise of relief in the iOS 4.1 update, many users, including myself, are still having proximity sensor issues.
September 22, 2010 -- One of the major issues surrounding the iPhone 4 release this summer was the proximity sensor failing during phone calls, resulting in muting, conference calling, and other inadvertent touch input. Despite the promise of relief in the iOS 4.1 update, many users, including myself, are still having proximity sensor issues.
A forum thread on the Apple Support Discussions addresses a functionality of the sleep/wake button (the one on the top of the iPhone) that could help users experiencing proximity sensor problems if Apple would adjust the code in iOS slightly.
Currently, the sleep/wake button, when pressed during a phone call while using the handset, is the hardware method for hanging up the call. If, however, you are on speaker phone, or have your headphones plugged in, the sleep/wake button locks the screen, allowing you to handle the device without having to worry about inadvertent screen touches.
I think you see where I am going with this.
Should Apple adjust the functionality of the sleep/wake button during normal handset calling to lock the screen? I think it would certainly help users who continue to experience proximity sensor issues. Since I happen to be one of those users, I did an informal survey of some iPhone owners I know to see how many of them use the sleep/wake button to hang up calls.
As I suspected, the most common answer was, "It does that?"
I'm not one to generally question Apple's user interface decisions, but this particular one seems suspect. I understand Apple not wanting to change the functionality to cover an issue that they claim is fixed, but it seems more logical to have that button lock the screen anyway.
As one of my surveyed friends asked, "what if I wanted to transmit a shady drug deal I haphazardly got involved in through a series of coincidental events?" He couldn't. The proximity sensor could fail in his pocket, turn on speaker phone, and the cops listening on the other end would be exposed. And I'd have one less friend.
Personally, being able to lock the screen during a normal handset call would mean I wouldn't have to worry about accidentally hanging up on any of my consulting clients or activating mute while I am trying to catch my mom up on my latest projects.
So, to review, there are two major issues at hand:
September 22, 2010 -- One of the major issues surrounding the iPhone 4 release this summer was the proximity sensor failing during phone calls, resulting in muting, conference calling, and other inadvertent touch input. Despite the promise of relief in the iOS 4.1 update, many users, including myself, are still having proximity sensor issues.
A forum thread on the Apple Support Discussions addresses a functionality of the sleep/wake button (the one on the top of the iPhone) that could help users experiencing proximity sensor problems if Apple would adjust the code in iOS slightly.
Currently, the sleep/wake button, when pressed during a phone call while using the handset, is the hardware method for hanging up the call. If, however, you are on speaker phone, or have your headphones plugged in, the sleep/wake button locks the screen, allowing you to handle the device without having to worry about inadvertent screen touches.
I think you see where I am going with this.
Should Apple adjust the functionality of the sleep/wake button during normal handset calling to lock the screen? I think it would certainly help users who continue to experience proximity sensor issues. Since I happen to be one of those users, I did an informal survey of some iPhone owners I know to see how many of them use the sleep/wake button to hang up calls.
I'm not one to generally question Apple's user interface decisions, but this particular one seems suspect. I understand Apple not wanting to change the functionality to cover an issue that they claim is fixed, but it seems more logical to have that button lock the screen anyway.
As one of my surveyed friends asked, "what if I wanted to transmit a shady drug deal I haphazardly got involved in through a series of coincidental events?" He couldn't. The proximity sensor could fail in his pocket, turn on speaker phone, and the cops listening on the other end would be exposed. And I'd have one less friend.
Personally, being able to lock the screen during a normal handset call would mean I wouldn't have to worry about accidentally hanging up on any of my consulting clients or activating mute while I am trying to catch my mom up on my latest projects.
So, to review, there are two major issues at hand:
- The proximity sensor issue on iPhone 4 is still not fixed. If the issue is hardware-related, Apple should be replacing phones with the problem, assuming they've done all they can from a software perspective to alleviate the problems.
- If Apple is sure the problem is software-related, the sleep/wake button functionality during handset calling should be adjusted to provide relief for users that have the proximity sensor issue until a suitable, permanent solution is found via an iOS update.
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