SUSE Appliance Toolkit from Novell Makes it Easy to Build and Deliver Applications to the Cloud

SUSE Appliance Toolkit 1.1 adds support for Amazon EC2, KVM and OVF virtualization formats, and new data center capabilities.

Waltham, MA, September 30, 2010 -- Novell today announced significant advances to its SUSE® Appliance Toolkit, which features the award-winning solution SUSE Studio™

and a comprehensive suite of tools designed to make Linux-powered applications portable and cloud-enabled. This latest version of the toolkit supports the creation of Amazon EC2 images, new virtualization formats and advanced data center capabilities. As a result, independent software vendors (ISVs) and enterprises can build optimized application images in minutes rather than days for deployment in private and public clouds.

SUSE® Appliance Toolkit, a WorkloadIQ™ product, is a comprehensive collection of tools that help independent software vendors (ISVs) and enterprise IT departments reduce the complexity of software deployment, maintenance and support costs across physical, virtual and cloud environments. ISVs and enterprises can accelerate the delivery of applications to the cloud through SUSE Appliance Toolkit's guided appliance building and integrated “test-drive” feature that enables rapid testing and iteration.

“As the industry’s first open source video stack, our customers use our technology to enhance their websites with video and interactive rich-media functionalities,” said Ron Yekutiel, chairman and CEO at Kaltura. “With SUSE Studio and the SUSE Appliance Toolkit, we can quickly expand our value-added service offerings with the creation of virtual appliances, providing our customers with customized versions of our integrated video capabilities that can be quickly installed in their physical, virtual and cloud computing infrastructures.”

New to SUSE Appliance Toolkit 1.1
Novell has enhanced the many tools available in SUSE Appliance Toolkit – SUSE Studio Onsite, WebYaST, SUSE Lifecycle Management Server and support for KIWI -- by adding features including:

* Build Amazon EC2 images -- announced in August 2010 as part of the SUSE Cloud Program, Amazon Web Services will soon offer on-demand instances of SUSE Linux Enterprise Server with hourly pricing; now ISVs and enterprises alike can build SUSE Linux Enterprise-based application images for Amazon EC2 using SUSE Appliance Toolkit.

* Support for KVM and OVF virtual machine formats -- expands the breadth of virtual environments for which ISVs and enterprises can quickly package their applications, enabling greater flexibility and, with OVF, greater portability.

* Support for SUSE Linux Enterprise Server 11 SP1 -- delivers the industry’s broadest virtualization capabilities, powerful advances in performance, reliability and security, and more flexible maintenance and support options, thus enabling enterprises to reduce cost and risk whether they are consuming ISV appliances or building their own cloud-enabled application images.

* Advanced capabilities for enterprises -- expands the scope of supported applications and use cases. New enhancements including network booting via PXE, reassembly of larger physical disks into logical disks using LVM, and importing of existing KIWI and AutoYaST scripts. ISVs can also use these features to meet the needs of their large data center customers.

“Cloud computing offers the promise of agility and speed to market, but organizations often lack the tools to quickly and efficiently deploy their applications to cloud environments,” said Markus Rex, senior vice president and general manager of Open Platform Solutions at Novell. “The software appliance form factor – a pre-configured combination of operating system, middleware and application – provides the ideal bridge to the cloud. With SUSE Appliance Toolkit, enterprises and technology providers can create, test and enhance applications for cloud infrastructures, all in a few minutes.”

About the SUSE Appliance Toolkit
SUSE Appliance Toolkit is part of the SUSE Appliance Program, a comprehensive business and technology program that helps ISVs simplify appliance creation, reduce development and support costs, and extend applications to the cloud. A key component of SUSE Appliance Toolkit is SUSE Studio, the industry’s most successful web-based appliance creation tool with more than 85,000 registered users worldwide.

SUSE Linux Enterprise JeOS (Just enough Operating System), a minimal configuration of SUSE Linux Enterprise included with SUSE Appliance Toolkit, offers a highly compact starting point for building optimized application images, thus minimizing resource requirements and maximizing security. SUSE Studio, a component of SUSE Appliance Toolkit, allows users to build application images for physical, virtual and cloud environments, all in a matter of minutes.

Leading ISVs and technology providers have shown widespread support for the SUSE Appliance Program, including Adaris Technologies, Black Diamond Software, Codice Software, Commvault, Extis GMBH, GroundWork Open Source, HP, IBM, Infobright, Ingres, Kaltura, Lymeware, Messaging Architects, Mindtouch, PurposefulClouds, REDE, ROC Software, SAP AG, SEP, Sonoa Systems, VMware and Zmanda.

Availability
SUSE Appliance Toolkit is available now. For more information about the product, visit www.novell.com/toolkit. For more information about the SUSE Appliance Program, visit www.novell.com/appliances.

About Novell
Novell, Inc. (Nasdaq: NOVL), a leader in Intelligent Workload Management, helps organizations securely deliver and manage computing services across physical, virtual and cloud computing environments. We help customers reduce the cost, complexity, and risk associated with their IT systems through our solutions for identity and security, systems management, collaboration and Linux based operating platforms. With our infrastructure software and ecosystem of partnerships, Novell integrates mixed IT environments, allowing people and technology to work as one. For more information, visit Novell.com.

Copyright 2010 Novell, Inc. All rights reserved. Novell, the Novell logo, the N logo, openSUSE and SUSE are registered trademarks and SUSE Studio is a trademark of Novell Inc. in the U.S. and other countries. *All third-party trademarks are the property of their respective owners.

Wavelink Releases Web-based Version of Remote Control Helpdesk Software for Mobile Devices

Wavelink Remote Control 4.0 for Avalanche allows helpdesk staff to remotely troubleshoot and remedy mobile devices from a web browser.


MIDVALE, UT, September 30, 2010 -- Wavelink Corporation (www.wavelink.com) today announced a new release of its Avalanche Remote Control™ product. Wavelink Remote Control 4.0 for Avalanche features a new web-based interface with the ability to remotely connect to any device over the WLAN or WWAN from any standard web browser to troubleshoot and remedy device and application problems and provide end-user support and training.

Remote Control 4.0 seamlessly integrates with Wavelink Avalanche, the industry’s leading software for mobile device management and wireless infrastructure management. With Wavelink Remote Control, administrators and helpdesk staff can remotely take total control of a mobile device to diagnose and fix both application and device problems. The product delivers the ability to start and stop processes, compare and edit registry settings in real time and update software files and applications. Administrators can remotely train end users to use the device and applications and any new features as they become available. This reduces training time, drastically reduces mobile device down-time and increases end-user productivity.

“As with Avalanche 5, this version of Remote Control takes the most feature-rich application on the market and delivers it through an intuitive web interface,” said Peter Cannon, senior product manager for Wavelink. “Allowing an administrator to simply use a web browser to see what the user sees and make changes directly to the device takes the guesswork out of resolving problems, saving considerable time and money.”

With this release of Wavelink Remote Control, an administrator can respond to a help desk request using their smartphone, such as an iPhone*, Android* or Windows Mobile* device. For example, a text or e-mail alert could be sent to a remote administrator who uses their smartphone to connect directly to the mobile device that needs attention. At this point, the administrator can perform tasks such as viewing and verifying a registry and starting or stopping a process.

Wavelink Remote Control works inside and outside the four walls, over wireless wide area networks and local area networks. It supports both Windows* and Linux* environments and is now available through Wavelink and its partners. For more information please visit http://www.wavelink.com/products/avrc.aspx.

About Wavelink
With more than 5 million licenses sold, Wavelink is the leading provider of multi-vendor mobile device management, wireless infrastructure management, terminal emulation, voice, and mobile application development software. Wavelink technology solves the unique challenges involved in deploying, managing and controlling today’s enterprise mobility systems, and facilitates peak performance from frontline staff. More than 10,000 companies in the retail, manufacturing, government and logistics industries rely on Wavelink to accelerate application delivery, reduce device management and support costs, and tighten network security.

# # #

* Wavelink and Wavelink Avalanche are registered trademarks and Avalanche Remote Control is a trademark of Wavelink Corporation. All other trademarks are the property of their respective owners.

eSoft Receives Investment to Expand Marketing and Channel Programs

Company Appoints Mike Donnell CEO

Broomfield, CO, September 30, 2010 – eSoft today announced it has received an investment of an undisclosed amount to reach a broader market with its award-winning Unified Threat Management (UTM) appliances. The company will use the investment for channel programs, marketing and promotions, and product development and engineering. eSoft has also appointed Mike Donnell as its chief executive officer.

“eSoft is receiving this investment, due to its credibility and track record, so that it may expand its reach, offer more diverse channel, marketing and promotion programs, and focus on further development,” said Donnell. “I’m thrilled to be joining such a talented team. The UTM products have been well received by the channel and customers, and reviews have been glowing. It’s exciting to think of the possibilities going forward.”

eSoft has also spun off the wholesale SiteFilter business, which provides OEM licensing partnerships, to zvelo, Inc. Donnell replaces Jeff Finn, who is now CEO of zvelo, Inc. eSoft is headquartered at the original Broomfield, Colorado location, with no changes to the eSoft UTM employees.

With 20 years of experience leading public and private companies to record growth and profitability, Donnell’s successes include sustaining more than 50% revenue growth at three of the companies he led, and leading two companies that had been unprofitable for more than 10 years to profitability within three months. He has held president and CEO positions with Sutus, New Global Telecom, Zi Corporation, and Cellular One (CMT Partners). Donnell led Cellular One, as CEO, to industry record levels of combined growth and profitability.

Channel Partners:
For channel opportunity information, visit http://www.esoft.com/partner/channel.cfm or call (888) 903-7638.

About eSoft Inc.
eSoft is a leading network security company that provides comprehensive protection against dynamic, Internet-based email and web threats. eSoft's industry-leading SiteFilter® technology provides the most comprehensive secure web filtering solution available, providing real-time categorization and exploit detection of new websites and protection from Web 2.0 threats, phishing attacks, and malicious or infected websites. eSoft solutions protect millions of users in over 80 countries from the latest and most dangerous Internet threats.

For more information, contact eSoft at
295 Interlocken Blvd., #500,
Broomfield, Colo., 80021, USA,
Phone + 1 303-444-1600
Fax + 1 303-444-1640
www.esoft.com or pr@esoft.com

Motorola Launches Milestone in India

September 27, 2010 -- This Android 2.1 powered phone has the ability to use numerous applications at once. It is one of the thinnest QWERTY sliders in the world. This milestone phone has pinch, zoom and hi-resolution display. Google mobile applications like Google maps, YouTube, Google search and Gmail are integrated in this device. Users can also access thousands of widgets and apps from Android market.

The users can freely access the maps of 401 cities that are in India. These maps are voice guided and street level navigable. It offers routing and voice guided navigation in the cities and also across the major state and national highways. With the help of this phone Indian consumers can drive to 6 villages and 400,000 towns and explore their points of interest like premium/budget hotels, eating joints, petrol pumps, hospitals, ATMs and also the religious and tourist spots. The only thing the consumer has to do is to launch ‘India’ maps from MOTONAV application and enjoy the navigation experience. Since the maps are completely loaded in the milestone the GPS navigation service can be used without inserting the SIM. The GPS service is free without any data or navigation charges and is independent of mobile networks.

The features of Milestone are double tap zoom, pinch and zoom, 8GB memory card, 3.5mm headset jack, for a superior talk quality it has Crystal talk plus, stereo Bluetooth, hogh speed USB 2.0, 5 megapixel camera with AutoFocus, Dual-LED Flash and image stabilization, cortex A8 processor of high speed, 9.39cm display, Motorola media link and phone portal.

The additional apps and functionalities are GPS navigation, Email Support, IM support, Calendar, Unified Microsoft office, Google and Facebook contacts and a suite of Google applications. You can get a Milestone in India for an MRP of Rs.32, 990.

Nokia C5 Review

Nokia C5 is one of the C-series mobiles of Nokia. Nokia C5 also runs on the Symbian S60 3rd edition operating system. The C5 looks attractive and decent. The C5 has 3.2 megapixel camera, Bluetooth, GPS, good battery, Social networking support, multimedia player, FM Radio, superb keyboard and etc. It lacks Wi-Fi support. Read out the full review to find out more about the impressive C5.

Design

The Nokia C5 has simple, attractive design and looks decent. We are impressed with the build quality and look of the C5. The body is made from large number of metal parts. It measures 112mm tall, 46mm wide and 12.3mm thick. It weighs around 89grams and weight is perfectly balanced.

The C5 sports 2.2inch QVGA display, which has the resolution of 320 x 240 pixels and supports 16 million colors. The image quality is average and sun legibility is very poor. We don’t have any gripes with it, taking price as consideration.

The buttons are really nice. The buttons are large, well made and offer proper travel and well feed back. The typing is very easy on this alphanumeric keyboard. The qwerty keyboard could have been still great. The navigation array include 5 way Navigational toggle, two soft keys, a Call, end, clear and application keys.

The 3.5mm audio jack, microUSB ports and charger are on the top side of the device. The battery cover is made from metal and easy to remove. A volume rocker and a microSD card slot are present on the right spine.

Interface

The Nokia C5 runs on the Symbian S60 3rd edition. It is almost same as other Symbian Nokia phones like Nokia 5630 XpressMusic. The phonebook is interface with social networking sites like Facebook and Twitter. Any updates from your friends in Facebook will notify directly on the home screen along with the particular contacts. You can customize your favorite contacts and then you access them directly on the home screen with one press of a button.

Connectivity & Internet

You can transfer the data through Bluetooth with A2DP or USB. You can stream audio to Bluetooth headset wirelessly. You can surf the internet through GPRS. There is no GPRS and Wi-Fi. The data transfer speed is enhanced with the EDGE support.

It also features Nokia Messaging support that handles multiple email accounts with ease. You can quickly switch between the email accounts directly within the application. It supports popular email accounts like Gmail, Ovi Mail, Hotmail, Yahoo mail, Windows Live and other email accounts. The C5 is nicely integrated with various social networking sites like Facebook, Hi5, Youtube, MySpace and Twitter. It also supports Instant Messaging for Google Talk, Yahoo! Messenger, and “Windows Live Messenger”. The C5’s web browser supports full HTML and Flash lite v3.1.

Camera

Like Nokia 5630 XpressMusic, the Nokia C5 is also equipped with 3.2 megapixel camera with flash and Full focus. In Full focus, the technology ensures the objects will remain in focus. The interface include 4x zoom, panorama mode, color tones, manual exposure settings, scene modes, Photo editor, simple video editor, light sensitivity modes, Red Eye Removal, and White Balance. It can shoot 640×480 pixel videos at 15fps.

The image is quite good. The images look bright, crisp and colorful with good detail. The video quality is average with less bright. The Flash is not strong enough to take good pictures in dark conditions.

It has 50MB of internal memory and you can add microSD card up to 16GB.

Multimedia

The music player’s interface is simple and convenient to operate. The music player supports all popular audio and video formats. The built-in equalizer boosts the sound effect. You can also download and listen the songs from Nokia Music. You can filter the songs with Genre, artist, and name. You all get FM Radio with RDS feature. The sound quality in headphones and as well in loudspeaker is clear and louder. There is a 3.5mm audio jack for connecting headphones.

GPS

The Nokia C5 scores more over other rivals as it supports A-GPS and has free life time navigation subscription for Ovi Maps. . It will locate your current position on the Map within matter of few seconds, thanks to A-GPS feature. You will also get details about the restaurants, landmarks, and other POIs. It also includes the extra features like Michelin and Lonely Planet that offer tips on sightseeing spots.

Other Applications

The other essential features of the Nokia C5 include Mobile Search, a timer, Calendar, To-do list, Note pad, unit & currency Converter, voice recorder, a world clock, vibrate mode, Calculator, a 1000 entry phonebook, Voice commands, Flight mode, text, audio & multimedia messaging, message reader and speaker phone.

You will also get Quick Office suite to create, manage your documents. On the other hand it will also feature Adobe PDF reader.

You can customize the mobile with wallpapers, themes, ringtones, widgets, message alerts, and screen savers. You can download all these from the Ovi Store. You will also get access to Ovi Files, Ovi Suite, and Ovi Share. You can also back up your contacts with the help of Ovi Contacts. It has two built-in games namely Brain Challenge and Bounce Tales.

Performance and Conclusion:

The Nokia C5 is powered by snappy 600MHz processor and 128MB and this is more than sufficient for the Smartphone to carry out its functionality without any lag. The call quality is good and callers on other end also doesn’t have problem though there was some minor issues with sharpness in the sound.

The Nokia C5 is powered by 1050mAh Lithium Ion battery. It has the rated battery life of 12hours of talk time (2G), 4.9 hours talktime (3G), 630 hours of standby time (2G) and 670 hours (3G). The battery life is excellent in this category.

The BlackBerry Curve 3G smartphone features a comfortable full-QWERTY keyboard for fast, accurate typing, optical trackpad for fluid navigation, built-in GPS and Wi-Fi®, as well as dedicated media keys, so music lovers can easily access their tunes while on the go. The new smartphone also features a camera that can record video and a microSD/SDHC slot that supports up to 32 GB memory cards for media storage. Support for 3G networks makes browsing faster, streaming music smoother, and gives users the ability to talk on the phone while they browse the web or instant message with BBM™ (BlackBerry® Messenger)

New addition to the globally popular BlackBerry Curve series is fast, easy-to-use, richly-featured and BlackBerry 6 ready

Singapore - Research In Motion (RIM) (NASDAQ: RIMM; TSX: RIM) today announced the new BlackBerry® Curve™ 3G, an exciting addition to the popular BlackBerry Curve series of smartphones. Designed to provide the growing mass of smartphone purchasers with a distinctly powerful, approachable and affordable choice, the BlackBerry Curve 3G supports high-speed 3G (HSDPA) networks around the world and gives users the exceptional communications features they need to accomplish more than ever, when they’re at home, at work and everywhere in-between.

“The BlackBerry Curve 3G is both an accessible and feature-rich smartphone, which will be popular with customers in Singapore who highly value communications and productivity tools that help them get ahead of their day. With the ability to connect to 3G and Wi-Fi networks, users can access information and communicate quickly with the people that matter most, as well as take advantage of useful features like built-in GPS to share their location on BBM and social networking sites,” said Gregory Wade, Managing Director, South East Asia, RIM.

The BlackBerry Curve 3G smartphone features a comfortable full-QWERTY keyboard for fast, accurate typing, optical trackpad for fluid navigation, built-in GPS and Wi-Fi®, as well as dedicated media keys, so music lovers can easily access their tunes while on the go. The new smartphone also features a camera that can record video and a microSD/SDHC slot that supports up to 32 GB memory cards for media storage. Support for 3G networks makes browsing faster, streaming music smoother, and gives users the ability to talk on the phone while they browse the web or instant message with BBM™ (BlackBerry® Messenger).

The BlackBerry Curve 3G ships with BlackBerry® 5 and is BlackBerry® 6 ready. BlackBerry 6 is a new operating system for BlackBerry® smartphones. It retains the trusted features that distinguish the BlackBerry brand while delivering a fresh and engaging experience that is both powerful and easy to use. BlackBerry 6 is expected to be available for the BlackBerry Curve 3G, subject to carrier certifications, in the coming months.

The new BlackBerry Curve 3G smartphone (model 9300) is expected to be available in Singapore in the coming weeks.

For more information about the new BlackBerry Curve 3G smartphone visit www.blackberry.com/curve3G. For more information about BlackBerry 6, visit www.blackberry.com/6.

About Research In Motion (RIM)

Research In Motion is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. Through the development of integrated hardware, software and services that support multiple wireless network standards, RIM provides platforms and solutions for seamless access to time-sensitive information including email, phone, SMS messaging, Internet and intranet-based applications. RIM technology also enables a broad array of third party developers and manufacturers to enhance their products and services with wireless connectivity to data. RIM’s portfolio of award-winning products, services and embedded technologies are used by thousands of organizations around the world and include the BlackBerry® wireless platform, the RIM Wireless Handheld™ product line, software development tools, radio-modems and software/hardware licensing agreements. Founded in 1984 and based in Waterloo, Ontario, RIM operates offices in North America, Europe, Asia Pacific and Latin America. RIM is listed on the NASDAQ Stock Market (NASDAQ: RIMM) and the Toronto Stock Exchange (TSX: RIM). For more information, visit www.rim.com or www.blackberry.com.

Forward-looking statements in this news release are made pursuant to the "safe harbor" provisions of the U.S. Private Securities Litigation Reform Act of 1995 and applicable Canadian securities laws.  When used herein, words such as "expect", "anticipate", "estimate",  "may",  "will", "should", "intend," "believe", and similar expressions, are intended to identify forward-looking statements.  Forward-looking statements are based on estimates and assumptions made by RIM in light of its experience and its perception of historical trends, current conditions and expected future developments, as well as other factors that RIM believes are appropriate in the circumstances.  Many factors could cause RIM's actual results, performance or achievements to differ materially from those expressed or implied by the forward-looking statements, including those described in the "Risk Factors" section of RIM's Annual Information Form, which is included in its Annual Report on Form 40-F (copies of which filings may be obtained at www.sedar.com or www.sec.gov).  These factors should be considered carefully, and readers should not place undue reliance on RIM's forward-looking statements.  RIM has no intention and undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.

The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.  RIM, Research In Motion and BlackBerry are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. Wi-Fi is a registered trademark of the Wi-Fi Alliance. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners. RIM assumes no obligations or liability and makes no representation, warranty, endorsement or guarantee in relation to any aspect of any third party products or services.

Microsoft Helps Demi and Ashton (DNA) Foundation Fight Online Child Exploitation

High-profile couple Demi Moore and Ashton Kutcher today announced they have enlisted Microsoft and other large technology companies to join a task force to find innovative new ways to combat child exploitation on the Internet.

Redmond, WA, September 27, 2010 -- The Demi and Ashton (DNA) Foundation today announced they have enlisted Microsoft to help combat child sex trafficking online, the actors announced Thursday at the Clinton Global Initiative Annual Meeting in New York City.

Pamela Passman (speaking), Microsoft corporate vice president and deputy general counsel, Global Corporate Affairs, joins Ashton Kutcher and Demi Moore on stage at the Clinton Global Initiative event in New York City to discuss how technologies such as PhotoDNA can help fight child trafficking. Sept. 23, 2010 Click for high-res version.

High-profile celebrity couple Demi Moore and Ashton Kutcher at a press conference asked technology companies, including Microsoft, to form a task force to find creative solutions for addressing online child exploitation.

Samantha Doerr, communications manager for Microsoft’s Digital Crimes Unit, said the company is looking forward to working with the task force. “Given our history in combating child exploitation with PhotoDNA, Child Exploitation Tracking System (CETS), National Center for Missing and Exploited Children (NCMEC) and more, we view this partnership as another valuable opportunity to help raise awareness of this issue,” she said.

Late last year, Microsoft donated its PhotoDNA technology to NCMEC to help find and remove some of the worst known images of child sexual exploitation from the Internet. The technology was created by Microsoft Research, and helps calculate the distinct characteristics of a digital image to match it to other copies of that same image.

Microsoft, Canadian police, and international law enforcement officers also developed the Child Exploitation Tracking System (CETS), a unique software tool that helps law enforcement officials collaborate and share information with other police services. CETS was created to increase the effectiveness of investigators and teams by providing them with software to store, search, share and analyze large volumes of evidence and match cases across police agencies.

Doerr said Moore and Kutcher’s DNA Foundation task force is likely to call upon these Microsoft technologies as it grows into its goal of reducing child exploitation.

The task force has had several initial meetings already, including one meeting hosted by Microsoft at its Silicon Valley office, Doerr said. The invite list included a substantial group of top tech companies, “almost all of whom are competing against each other in various forums.” Given that, and the number of participants, Doerr said she wasn’t sure what success the task force would see.

Alison Thompson, marketing communications director for Microsoft Citizenship. Click for high-res version.

“I’ve been pleasantly surprised at this experience, and the savvy, participation, and smart, engaged questions from Demi and Ashton,” Doerr said. “This is something they’re really serious about.”

At the Clinton Global Initiative meeting, Moore and Kutcher also announced a new “Real Men” ad campaign in which male celebrities will bring attention to the issue of child trafficking and exploitation. For today’s announcements, Moore and Kutcher were joined on stage by Pamela Passman, Microsoft’s corporate vice president of Global Corporate Affairs, and other key participants.

“Because of the nature of the problem, the victims themselves are often faceless. It hasn’t really been talked about widely because frankly, it makes people uncomfortable,” Doerr said. “For Microsoft, it was natural to want to talk about the work we’ve already been doing in related areas. It’s great to see them doing this, and having the opportunity to apply what Microsoft has learned in related efforts to stop complex child trafficking problems.”

Doerr said the task force is still in its early days, but the group will continue meeting and is committed to finding ways to confront the exploitation of children online.

The Clinton Global Initiative (CGI) was founded in 2005 as a non-partisan initiative of the William J. Clinton Foundation. The CGI aims to address major global problems, ranging from education issues to the environment, by “moving beyond discussion” and fostering shared responsibility.

The CGI annual meeting in New York City attracts a wide cross-section of who’s who attendees, including presidents, former heads of state, CEOs, leaders of nonprofits, celebrities, academics and more.

CGI has involved Microsoft Chairman Bill Gates and the Bill and Melinda Gates Foundation as well as Microsoft. Microsoft is a sponsor of the event in addition to participating in forums that align with the company’s key community outreach areas including education and environmental sustainability.

It’s great to see them doing this, and having the opportunity to apply what Microsoft has learned in related efforts to stop complex child trafficking problems. Samantha Doerr, Communications Manager, Microsoft Digital Crimes Unit

“For us, it was a natural fit to become not only a sponsor but an active participant in making commitments,” said Alison Thompson, marketing communications director for Microsoft Citizenship. “It’s been an incredible opportunity to collaborate with public, private and non-profit organizations on any number of societal issues and see how we can work together to solve them.”

Microsoft is a key stakeholder in Global Give Back Circle (GGBC), a program spotlighted at last year’s CGI meeting, Thompson said. The program helps disadvantaged girls in Kenya further their education and receive job skills so they can improve their lives and give back to their communities. Microsoft collaborated with GGBC to install computer labs in Kenya and to support IT skills training for the girls. Some of the women working for Microsoft West, East and Central Africa (WECA) also serve as mentors.

“They’re an amazing group of girls, and it’s very humbling to sit down and learn someone’s story, where they’ve come from, and how their drive and desire is leading them to do something great with their lives,” said Thompson, who met some of the girls in the program at last year’s meeting.

One of the students from the Global Give Back Circle is attending this year’s meeting, and participated in a panel discussion with Passman. After her experience with the Global Give Back Circle, she earned a full-ride scholarship to Carthage College in Wisconsin. She plans to study medicine and return to Kenya after school to help her community.

“I’m very proud, and very moved to see how our citizenship efforts and partnerships are really making a difference,” Thompson said.

International Space Station Expedition 24 Crew Lands Safely

Washington, USA, September 25, 2010 -- Expedition 24 Commander Alexander Skvortsov and Flight Engineers Tracy Caldwell Dyson and Mikhail Kornienko landed their Soyuz TMA-18 spacecraft in Kazakhstan on Saturday, Sept. 25, wrapping up a six-month stay aboard the International Space Station.

Skvortsov, the Soyuz commander, was at the controls of the spacecraft as it undocked at 10:02 p.m. EDT Friday from the Poisk module's docking port on the station's Zvezda module. The undocking and landing occurred a day later than planned because of a hatch sensor problem Thursday night. That problem prevented hooks on the Poisk side of the docking mechanism from opening. Station crew members installed a series of jumper cables, bypassing the sensor, and the Poisk module hooks retracted.

Following undocking and a normal descent, the crew landed at 1:23 a.m. near Arkalyk, Kazakhstan.

Russian recovery teams were on hand to help the crew exit the Soyuz vehicle and adjust to gravity after 176 days in space. Skvortsov and Kornienko will return Saturday to the Gagarin Cosmonaut Training Center in Star City, outside of Moscow.


The trio launched aboard the Soyuz TMA-18 spacecraft from the Baikonur Cosmodrome in Kazakhstan in April. As members of the Expedition 23 and 24 crews, they spent 174 days on the station. Caldwell Dyson and Expedition 25 Commander Doug Wheelock conducted three spacewalks to replace a faulty cooling pump module on the station's backbone, known as the truss. Kornienko conducted one spacewalk to prepare the recently delivered Russian Rassvet Module for future automated dockings by Russian spacecraft.

The station is occupied by Wheelock, who assumed command of the station Wednesday, NASA Flight Engineer Shannon Walker, and Russian Flight Engineer Fyodor Yurchikhin, who arrived in mid-June.

A new trio of Expedition 25 crew members - NASA astronaut Scott Kelly and Russian cosmonauts Alexander Kaleri and Oleg Skripochka - will launch from the Baikonur Cosmodrome on Oct. 7 (Oct. 8 in Kazakhstan) and arrive on the station about 48 hours later.

For more information about the space station, visit: http://www.nasa.gov/station

To follow Twitter updates from Expedition 24/25 crew member Wheelock and Exp. 26 Commander Kelly, visit: http://twitter.com/Astro_Wheels

Contact:
John Yembrick
Headquarters, Washington    
202-358-1100
john.yembrick-1@nasa.gov


Kelly Humphries
Johnson Space Center, Houston
281-483-5111
kelly.o.humphries@nasa.gov

Download Internet Explorer 9 Themepack for Windows 7

Few days have passed since the release of Internet explorer 9 and it has already crossed 2 million downloads. Keeping this craze in mind IntoWindows has released Internet Explorer 9 themepack for windows 7. This theme consists of 3 high resolution (1920 x 1200) IE 9 wallpapers by MyMicrosoftLife.



This theme can be applied directly by double clicking on the downloaded file. If you liked the new IE this theme will suite you better.

Download Internet Explorer 9 Themepack for Windows 7 (754.18KB)

Download Microsoft’s Official Horses Theme for Windows 7

September 25 2010 -- Microsoft has updated it’s personalization gallery with windows 7 horse theme. This theme consists of 10 beautiful high quality wallpapers of resolution 1920 x 1200. It gives you a good view of the enthusiasm of horses.



This is a Microsoft official theme hence it can be applied directly by downloading and double clicking on it.

Download Microsoft’s Official Horses Theme for Windows 7 (10.90MB)

Nokia Dual Sim Mobiles C1-00 and C2 Launched in India

With other players offering Multiple SIM functionality, Nokia did it late but they have finally launched the much awaited Nokia Dual SIM Mobile phones in Indian Market. Nokia C1 (C1-00) and Nokia C2 (C2-00) are GSM+GSM Dual SIM Phones unveiled today and will be available at very affordable prices.

At the launch event, Mary McDowell, Executive Vice President, Mobile Phones, Nokia said, “As per our deep consumer insights, entry level consumers need dual SIMs for various reasons including economizing time and costs, improving efficiency and for increased convenience. To address these consumer requirements,Nokia has launched these two devices that offer multiple SIM capabilities with a balanced feature set and ‘relevant innovations’ at affordable price points.”

Nokia C1 Features, Price in India

Out of these two, C1 is a basic, entry level Mobile device which will be available at Price of Rs. 1,999 in Indian Markets.To call out it’s features- Impressive thing is it’s Battery Talktime which is said to 6 weeks, the longest ever for a Nokia mobile phone, especially useful in those parts of the country where access to electricity is sometimes limited. Another feature is Call Divert with which you can Divert a call of one SIM to another in case of No-Connectivity, Coverage Problems etc.

• Flash Light
• Radio
• Vivid Color Screen
• Headphone Jack

“By simply holding down a key, people are able to switch between SIM cards. This enables them to take advantage of reduced call rates, flexibility when traveling from one country to another, or helps with sharing a phone within a family and still use their own SIM,” said Alex Lambeek, vice president atNokia. “This is a great added convenience feature considering the low price of the phone.”

Nokia C2 Features, Price in India

While Nokia C2-00 is a Multimedia phone with standard features:
• 1.8 color screen with 65K colors
• VGA camera
• Expandable memory up to 32GB
• Media player
• S40 platform
• Bluetooth, USB 2.0
• 3.5 mm Jack
• EDGE/GPRS
• Internet and Email
• Apps and games
• Four nice colors and shades

The Nokia C2 also makes listening to music simple with the FM radio and music player and a massive amount of music storage with the phone supporting micro-SD cards of up to 32GB. The price expected to be forNokia C2 is around Rs. 3200

Nokia Rolls out Dual SIM Mobile Phones: C1-00 C1-01 C1-02 and C2

With the World going Dual SIM, means you can have two connections on same handset, Nokia too introduces a range of Dual SIM Mobile phones in the market. They are all of C series, although C series is not at all new for us because we have already seen Nokia C3 and Nokia C5. All these 4 phones are entry level handsets with satisfying basic need at affordable cost.


So, Nokia understands our needs. I think they may have taken this step to cover up emerging market of Dual SIM Mobiles in country like India. Although, Nokia doesn’t stands anywhere when we talk about smartphones where HTC and Apple are leading this segment. No matter, there is still a potential market to grab up of low-end configuration mobiles.



These new Phones are namely C1-00 (1750 INR) C1-01 (Rs. 2200) C1-02 (Rs 2500) and C2 (Rs. 2850) Don’t expect any lavish features in these mobiles as they are made to offer basic functionality like FM Radio, Color Screen, Flash Light and Send Messages.

Nokia C1-00 overview

A simple phone  to make calls and send text messages, flashlight, FM radio and a super battery up to 6 weeks of use. Estimated price of Rs. 1750

Nokia C1-01 and C1-02 overview

The C1-01 C1-02 are very similar phones, the C1-01 includes FM radio, microSD card slot and a VGA resolution camera. C1-02 well, with FM radio, microSD card slot and VGA camera, but also has Bluetooth, Ovi Mail and Chat.

Nokia C2 overview

It’s the most expensive in this range leaving about Rs. 2850, double SIM, with the tools of Life Tools Ovi, Ovi Ovi Mail and Chat, FM radio, microSD card slot, VGA camera, Bluetooth and a battery that Nokia says lasts up to 16.5 days of use.

IT Industry Begins Hiring Back People, Information Technology Crossing finds 43,000 Jobs

The IT industry showed job growth in three of the four tech sectors according to data gathered by the TechAmerica Foundation. Employment in the tech manufacturing sector went up by 9,100 jobs.

California, USA, September 24, 2010 -- Pasadena, CA, September 24, 2010 – The IT industry, which has shed around 215,000 employees since January 2009, has hired 30,200 people since January this year. The hiring represents an increase in the IT industry’s workforce by 0.5 percent.

The total number of people employed in the tech industry in June 2010 stood at 5.78 million. The data has been gathered by TechAmerica Foundation, an industry group which keeps track of the IT workforce. Another IT research firm, Computer Economics says that the workers being hired could be doing non-IT jobs in those firms such as sales and distribution. A survey of 600 IT hiring managers conducted by the IT job search site Dice revealed that 71 percent of them are planning to hire more employees in the second half of the year.

The IT industry showed job growth in three of the four tech sectors according to data gathered by the TechAmerica Foundation. Employment in the tech manufacturing sector went up by 9,100 jobs, an increase of 0.7 percent. The software services sector added 14,200 jobs and 29,700 jobs were added to the tech services sector.

Asked about the employment situation in the tech industry, A. Harrison Barnes, CEO of InformationTechnologyCrossing, says “In spite of the media stories over IT outsourcing and H1B visa holders taking over American jobs, there are still high paying jobs in the field.” InformationTechnologyCrossing is a job aggregator site that focuses on jobs in the information technology sector. The site has been able to find over 43,000 jobs for the sector.

Oracle Certified Master, Java EE 5 Enterprise Architect Preparation Free Course Launched

EPractize Labs Software, an emerging global provider for Java Certification Preparation launched free certification course for Oracle Certified Master, Java EE 5 Enterprise Architect Certification (OCM for Java EE 5.0 Enterprise Architect) today.

September 24, 2010 -- Good news to all Java Certification aspirants, EPractize Labs offers FREE course for OCM for Java EE 5.0 Enterprise Architect. The course is absolutely FREE and anybody can download from our website.Download your FREE copy today and empower your preparation.

Oracle offers many certifications starting from programmer level to architect level. Java Enterprise Edition 5 Enterprise Architect Certified Master certification is designed for enterprise architects responsible for building high scale enterprise applications or who wish to be prospective architects. The certification exam tests candidate’s architectural knowledge in and out.

A Software Architect is the technical boss of software systems and he should act like a software doctor to resolve the issues. A basic difference between a developer and an architect is the way they design the application. Developer may not think about the scalability, maintainability, performance, etc for long run. But architect always foresees the application’s future expectations about performance, scalability, etc.

What are the qualifications required to become a Java EE Architect?

I would say he/she should be a Oracle Certified Java EE Architect. Because it comprises of all the necessary qualification required for a Technical Architect required for Java EE assignment. I love the way the SCEA Part 2 and Part 3 designed.

The following are the interesting topics that Java Enterprise Edition 5 Enterprise Architect Certified Master Exam covers:

Java Enterprise Edition 5 Enterprise Architect Certified Master Exam Step 1

* Application Design Concepts and Principles – Tests your OO design language skills
* Common architectures – Tests the skills in evaluation of enterprise application tiers
* Integration and Messaging – Tests the architectural solution knowledge to connect Java EE with any legacy systems and architectural solution knowledge in synchronous and asynchronous message architecture
* Business Tier Technologies – Tests the design and basic API knowledge in EJB and JPA
* Web Tier Technologies – Tests the design and basic knowledge in WAF,JSP,Servlet,JSF and JSTL
* Applicability of Java EE – Tests the design decision knowledge about Java EE technologies
* Patterns – Tests the knowledge in design patterns
* Security – Tests various kinds of enterprise security including firewalls and DMZ

Java Enterprise Edition 5 Enterprise Architect Certified Master Exam Step 2

A business problem will be given to you in the form of use case diagrams, business domain model, and statement format. The requirements will encompass both Functional and Non-Functional requirements. You are requested to come up with an architecture for the given business problem to meet both the functional and non-functional requirements.

It is a very challenging experience to get to know about Java EE Architecture best practices. Once you have completed your assignment, you need to upload your assignment into Sun and it will be manually evaluated by technical authors.

Java Enterprise Edition 5 Enterprise Architect Certified Master Exam Step 3

This is another stimulating test to verify your architectural knowledge about design decisions. Architecture can be implemented in many ways with different design decisions. The questions will be on why you have chosen this way and why not the other way. You need to answer with brief explanation. If you have completed Part 1 and Part 2, Part 3 will be straightforward and very easy to crack.

The Java Enterprise Edition 5 Enterprise Architect Certified Master Exam does not require any pre-certifications from Oracle. So, if you decide to take Sun Java EE Architect certification, you can very well start without any prerequisite.

You can get sample exam question for each topic in this free course.

Download OCP Java SE 5.0 course at http://www.epractizelabs.com/training/freeocmscea.html

Singapore Gets Social for FORMULA ONE With SAP

Social Networking, Geo-Tagging and Text Analysis from SAP® BusinessObjects™ Portfolio Power Interactive Web Service for Singapore Tourism Board

SINGAPORE - September 24, 2010 -- The island nation of Singapore welcomes millions of first-time visitors each year, and the month of September will be especially busy as it plays host to the world-famous 2010 FORMULA 1 SINGTEL SINGAPORE GRAND PRIX. The Singapore Tourism Board (STB) has partnered with SAP AG (NYSE: SAP) to build an online service combining Twitter feeds and geo-tagging on YourSingapore.com, the STB’s online one-stop visitor information center. This will help visitors to the website discover Singapore and access relevant, real-time information on events, activities and promotions by the city and local merchants. With SAP® BusinessObjects™ Text Analysis software in the back end, the service will help improve the user experience on YourSingapore.com by processing tweets and filtering searches for special events and offers, listing these by specific street names, city districts and locations. Visitors to YourSingapore.com will get their first chance to test the Web application during the FORMULA ONE night race in Singapore, September 24–26, 2010.

The 2010 FORMULA 1 SINGTEL SINGAPORE GRAND PRIX will also mark the kickoff of this Web service on YourSingapore.com. In the regular tourism season, merchants around Singapore can tweet about sales, parties and events. The introduction of SAP software via YourSingapore.com will offer users an enhanced experience with intelligent text analysis that will analyze messages, group them intelligently and present them in a user-friendly way.

"Singapore will once again be filled with excitement with a concentration of sights, sounds and activities taking place around the Marina Bay area during the 3-day FORMULA ONE night race and the Grand Prix Season Singapore,” said Chang Chee Pey, director, Brand Management, STB. “This collaboration to aggregate tweets on YourSingapore.com will enhance the experience of visitors to the website and put them at the center of the online buzz in the Twitter space during this season. We invite everyone to join in the conversations at #singaporeGP.";

Newly Developed SAP Software Takes Its Second Test Drive
STB will leverage best practices gained by the SAP Research organization from a similar SAP deployment of social media tools in Australia, delivering traffic information to iPhone users. Through Twitter‘s standard application programming interface (API), a server accesses the tweets and sifts through them for city traffic information. The server also runs SAP BusinessObjects Text Analysis, which processes the tweets and filters out specific street names, city districts and affected locations. The server then converts the locations into geographic coordinates and saves them along with the corresponding message.

With more than 45 million Twitter users in the key markets of visitors identified by the STB, the need to involve Twitter in the Grand Prix outreach campaign was clear. SAP technology provides a platform that will allow the STB to supplement its tourism Twitter initiative to showcase tweets about the FORMULA ONE race and surrounding events on YourSingapore.com.

The technology allows tweets to be aggregated based on hash tags, Twitter accounts and key words, which are then displayed in an interactive and relevant manner. This allows the user to see at a glance tweets from establishments surrounding the race line in a map visual. This Twitter aggregation platform will run directly on the campaign page of YourSingapore.com.

"We are constantly looking for innovative ways to help our customers implement SAP technology; in this case, enabling Singapore visitors with useful information through familiar user access” said Krish Datta, president, SAP Southeast Asia. “This application started as a spontaneous idea, but it quickly morphed into a means to demonstrate the potential of SAP software, and is a great showcase of the flexibility of our solutions. We are excited about partnering with Singapore Tourism Board and look forward to seeing the campaign results."

Follow the 2010 FORMULA ONE SINGTEL SINGAPORE GRAND PRIX on Twitter at @singaporeGP.

About SAP


SAP is the world’s leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 102,500 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” For more information, visit sap.com.

(*) SAP defines business software as comprising enterprise resource planning, business intelligence, and related applications.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

Copyright © 2010 SAP AG. All rights reserved.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary.

Note to editors:
To preview and download broadcast-standard stock footage and press photos digitally, please visit www.sap.com/photos. On this platform, you can find high resolution material for your media channels. To view video stories on diverse topics, visit sap-tv.com. From this site, you can embed videos into your own Web pages, share video via e-mail links and subscribe to RSS feeds from SAP TV.

Follow SAP on Twitter at @sapnews.

For customers interested in learning more about SAP products:
Global Customer Center: +49 180 534-34-24
United States Only: 1 (800) 872-1SAP (1-800-872-1727)

For more information, press only:
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SAP Press Office, +49 (6227) 7-46315, CET; +1 (610) 661-3200, EDT; press@sap.com

E-learning: University of Texas Home to Library without Books

September 23, 2010 -- The difference between the University of Texas at San Antonio's Applied Engineering and Technology Library and other science-focused libraries is not that its on-site collection is also available electronically. It is that its on-site collection is only available electronically.

The idea of a libraries with no bound books has been a recurring theme in conversations about the future of academe for a long time, and it has become common practice for academic libraries to store rarely used volumes in off-campus facilities. But there are few, if any, examples of libraries that actually have zero bound books in them.

UNTESTED: Can college students learn as well on iPads, e-books?

Some libraries, such as the main one at the University of California at Merced, and the engineering library at Stanford University, have drastically reduced the number of print volumes they keep in the actual library building, choosing to focus on beefing up their electronic resources. In fact, some overenthusiastic headline writers at one point dubbed Stanford's library "bookless." But that is "a vision statement, not a point of fact," says Andrew Herkovic, the director of communications for Stanford's libraries.

San Antonio says it now has the first actual bookless library. Students who stretch out in the library's ample study spaces — which dominate the floor plan of the new building — and log on to the its resource network using their laptops or the library's 10 public computers will be able to access 425,000 e-books and 18,000 electronic journal articles. Librarians will have offices there and will be available for consultations.

ON THE WEB: Is a campus library valuable?

INSIDE HIGHER ED: The joy of stacks

Students used to get their engineering and technology books from a collection at the campus's main library. That collection is still there, and books from it are available upon request. But at the new library dedicated to that specialty, the only dead trees are in the beams and furniture.

The fact that San Antonio has actually built a literal version of what many in the industry hold up as symbol of the inevitability of electronic as the prevailing medium in academe may be commendable, but it is not "earth-moving," says Roger Schonfeld, the managing director of Ithaka S+R, a nonprofit that promotes innovation in libraries and elsewhere. Many libraries, especially science and engineering ones, have started moving their print volumes out of the building and into remote storage.

Lisa Hinchliffe, president of the Association of College and Research Libraries and head of the undergraduate library at the University of Illinois at Champaign-Urbana, says that her institution, along with several others, has embedded librarians in various department buildings. Their offices in those building, it could be argued, constitute bookless libraries inasmuch as they are places where students and professors go to learn about how to use campus collections that can be accessed from anywhere.

More interesting than the fact that San Antonio's newest library has no printed books in it is the fact that more and more libraries are devoting less space to printed books, and are thus reimagining the physical space of the library, Hinchliffe says. Whether the building houses half of its former print collection or none of it, the evolution of the library as a physical hub is something nearly every library is dealing with.

As a shared space for discovery, socializing, and studying, the library is still very much relevant and in demand, says Krisellen Maloney, dean of libraries at San Antonio. That is why the university invested $82.5 million in a new library building instead of just putting librarians in offices around campus, Maloney says. "You study and work in the library," she says. "That's how libraries have always been. When people come to the library with books, they're not necessarily using the books. They're also there for the services — to consult, get instruction, find content, and use the content."

eGain Announces Financial Results for the Fourth Quarter and Fiscal Year Ended June 30, 2010

Fiscal Year 2010 Highlights
	Recurring services revenue up 8% from the prior year
	Income from operations of $1.2 million
	Cash flow from operations of $2.5 million

Mountain View, CA, September 23, 2010 -- eGain Communications (OTC BB: EGAN.OB), a leading provider of customer service and contact center software, today announced financial results for the fourth quarter and fiscal year ended June 30, 2010.

Total revenue for the fourth quarter of fiscal year 2010 was $6.6 million, a decrease of 25% from the comparable year-ago quarter. Total revenue for the fiscal year 2010 was $29.9 million, a decrease of 10% from the prior year.


License revenue for the fourth quarter of fiscal year 2010 was $1.5 million, a decrease of 50% from the comparable year-ago quarter. License revenue for the fiscal year 2010 was $7.4 million, a decrease of 14% from the prior year.Recurring services revenue for the fourth quarter of fiscal year 2010 was $4.1 million, an increase of 4% from the comparable year-ago quarter. Recurring services revenue for the fiscal year 2010 was $16.6 million, an increase of 8% from the prior year. Professional services revenue for the fourth quarter of fiscal year 2010 was $1.0 million, a decrease of 47% from the comparable year-ago quarter. Professional services revenue for the fiscal year 2010 was $5.9 million, a decrease of 36% from the prior year.

Gross margin for the fourth quarter of fiscal year 2010 was 65%, compared to 68% in the comparable year-ago quarter. Gross margin for the fiscal year 2010 was 68%, unchanged from the prior year. Total operating costs and expenses for the fourth quarter of fiscal year 2010 were $5.6 million, an increase of 20% from the comparable year-ago quarter. Total operating costs and expenses for the fiscal year 2010 were $18.9 million, a decrease of 1% from the prior year.

Net loss for the fourth quarter of fiscal year 2010 was $1.7 million, or $(0.07) per share, compared to a net income of $929,000, or $0.04 per share on a basic and diluted basis for the comparable year-ago quarter. Net loss for the fourth quarter of fiscal year 2010 included stock-based compensation of $53,000 and interest and tax expense of $324,000, compared to stock-based compensation expense of $19,000 and a net of interest expense and tax benefit of $240,000 from the comparable year-ago quarter.

Net loss for the fiscal year 2010 was $127,000, or $(0.01) per share, compared to a net income of $2.2 million, or $0.11 per share on a basic and diluted basis for the prior year. Net loss for the fiscal year 2010 included stock-based compensation of $244,000 and interest and tax expense of $1.3 million, compared to stock-based compensation expense of $241,000 and a net of interest expense and tax benefit of $1.3 million for the prior year.

Total cash and cash equivalents were $5.7 million at June 30, 2010, compared to $7.5 million at June 30, 2009. Cash provided by operations was $2.5 million for the fiscal year 2010, compared to cash provided by operations of $3.7 million in the prior year. Bank borrowings declined to $115,000 at June 30, 2010 from $3.2 million at June 30, 2009. Days sales outstanding in receivables for the quarter ended June 30, 2010 were 40 days, compared to 44 days for the comparable year-ago quarter. Deferred revenues totaled $5.1 million at June 30, 2010, compared to $5.5 million at June 30, 2009.

"Our fiscal year 2010 top line result was less than what we expected at the start of the year," said Ashu Roy, eGain CEO. "This was primarily due to our hybrid business model driven by our deployment flexibility. Our clients value our proven deployment flexibility across cloud and on-premise, so we are happy to provide it. Specifically, last quarter a very significant license transaction, over $5 million dollars, slipped. The good news is the deal closed in August, 2010. So we are off to an excellent start for fiscal year 2011.
Top-line disappointment notwithstanding, I am delighted with our team's strong execution for the year. In fiscal year 2010 we saw a healthy growth in our recurring services revenue and generated $2.5 million of operating cash even while we invested in smart customer-centric initiatives in a tough economy.

"We consolidated our product leadership with sustained research and development investment. In 2009, we were again rated a leader by Gartner in the "Magic Quadrant for E-Service Suites". And in 2010, just hot off the press, we further improved our standing as a leader in the 2010 Gartner Magic Quadrant for Web Customer Service (renamed from E-Service). Our team is justifiably proud of this 'threepeat' accomplishment—they have earned it."

Business Highlights
New hosting and license bookings¹
	New hosting and license bookings for the fourth quarter of fiscal year 2010 were $2.8 million, a decrease of 38% from the comparable year-ago quarter. Of the total new hosting and license bookings in the fourth quarter of fiscal year 2010, 61% were from new hosting bookings and 39% were from new license bookings, compared to 28% from new hosting bookings and 72% from new license bookings in the comparable year-ago quarter.
	New hosting and license bookings for the fiscal year 2010 were $13.1 million, a decrease of 14% from the prior year. Of the total new hosting and license bookings in the fiscal year 2010, 42% were from new hosting bookings and 58% were from new license bookings, compared to 29% from new hosting bookings and 71% from new license bookings in the prior year.

New milestones, products, and industry recognition
	eGain was positioned in the Leaders Quadrant by Gartner, Inc. in the "Magic Quadrant for E-Service Suites 2009" report. In the 2010 Gartner report (renamed "Magic Quadrant for Web Customer Service") released in September 2010, eGain further improved its position in the Leaders Quadrant.
	eGain released eGain Service™ 9 suite, the company's most advanced Customer Interaction Hub solution with rich functional enhancement and significant platform improvement.

Partnerships
	We have had an active and growing partner program in EMEA for some time. In fiscal year 2010, we expanded our efforts in developing North America partners. We believe the eGain proposition is compelling for value-added resellers (VARs) who have traditionally sold contact center technologies to enterprises. In fiscal year 2010 we signed agreements with 9 new partners.
	We extended our multi-year relationship with Cisco Systems, Inc. to be their OEM supplier for email management and web collaboration products as part of the Cisco Contact Center Suite. Our partnership with Cisco continues to grow. We gain from Cisco's global market reach. Conversely, Cisco benefits from our agile innovation and proven product leadership.

Customer momentumeGain continued to build new relationships with a wide range of enterprise customers in fiscal year 2010. Notable new customer relationships include:
	One of the nation's largest energy companies
	One of the nations largest health insurers
	A world-leading mobile telecommunications company
	One of the world's leading providers of fully integrated mobile communication services
	A leading global provider of comprehensive testing and assessment services
	A leading global beauty company
	A premier online luxury fashion retailer
	One of the UK's largest customer management outsourcing companies

Market and Business Outlook
We are optimistic about our prospects for fiscal year 2011. Beyond the obvious running start—the one we got from the large deal that slipped from last quarter—we see growing market interest in our recently launched products. In response, we are increasing our investment in direct sales and partner development.

For fiscal year 2011 we currently expect an increase in new total revenue of 20% when compared to fiscal year 2010. In addition, we currently expect to generate positive cash flows from operations in fiscal year 2011, while planning to invest a significant portion of our anticipated top-line growth back into growing our distribution capability.

¹We define New Hosting and License Bookings as new contractual commitments (excluding renewals) received by the company for the purchase of product licenses and hosting services. Such contracts are not cancelable for convenience but may be subject to termination by our customers for cause or breach of contract by us. Furthermore, because we offer a hybrid delivery model, the mix of new license and hosting business in a quarter could also have an impact on our revenue in a particular quarter. Due to effects that these trends have on our short-term revenue and profitability, we believe that it is useful to disclose New Hosting and License Bookings detail in this and future financial releases. We use this metric internally to focus management on the productivity of the sales team and period-to-period changes in our core business. Therefore, we believe that this information is meaningful and helpful in allowing individuals to better assess the ongoing nature of our core operations.

About eGain Communications Corporation:
eGain (OTCBB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for in-house or cloud deployment. For more than a decade, hundreds of enterprises have relied on eGain to transform their traditional call centers and eService operations into multichannel customer interaction hubs. eGain solutions are designed to improve customer experience, contact center agent productivity, and service process efficiencies.

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter (http://twitter.com/egain) and Facebook (http://facebook.com/egain).

eGain Knowledge Achieves Oracle Validated Integration with Oracle’s Siebel Customer Relationship Management

Mountain View, CA, September 22, 2010 -- eGain (OTC BB: EGAN.OB), an Oracle PartnerNetwork Gold level partner, today announced that it has achieved Oracle Validated Integration of eGain Knowledge 10 with Oracle’s Siebel Customer Relationship Management (CRM), Release 8.1 through the Oracle PartnerNetwork (OPN). The integrated solution enables contact center agents using Siebel CRM to find answers to a broad range of customer queries with the simple click of a button and record the entire interaction in Siebel CRM. “Customer experience has bee

“Customer experience has been a killer application for knowledge management over the years, adding strategic value to the business,” said Ashu Roy, Chairman and CEO of eGain. “Our validated integration with Siebel CRM enables end-to-end, knowledge-enabled call tracking and resolution.”

Proven in cloud and on-site deployments in enterprises for over a decade, eGain Knowledge enables high-quality customer service by infusing customer service agents with knowledge, making them as productive as the best agents. It helps ensure fast, consistent, and accurate answers to customer queries by providing multiple access methods to a common multichannel knowledge base – dynamic FAQs, keyword and natural language search, browse, chatbots, and guided help, powered by patented Case-Based Reasoning (CBR) technology. eGain Knowledge can also be deployed for web self-service for superior self-service experience and adoption.

“Oracle Validated Integration applies a rigorous technical review and test process,” said Kevin O\'Brien, senior director, ISV and SaaS Strategy, Oracle. “Achieving Oracle Validated Integration through the Oracle PartnerNetwork gives customers confidence that the integrations between eGain Knowledge 10 and Siebel CRM 8.1 have been validated and the products work together as designed. This integration is a positive value-add to contact centers using Oracle\'s Siebel CRM.”

More information on eGain Knowledge and the validated integration are available at:
http://www.oracle.com/us/partnerships/solutions/index.html
http://solutions.oracle.com/solutions/egain/egainkm
and
http://www.oracle.com/us/partnerships/ds-egain-sbl-81-172575.pdf

About eGain
eGain (OTCBB: OTC BB: EGAN.OB) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.

About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle\'s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle\'s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

About Oracle Validated Integration
Oracle Validated Integration through the Oracle PartnerNetwork gives customers confidence that integrations between Oracle Applications and complementary partner solutions have been validated and the products work together as designed. This can help reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review the integrations of third-party software to Oracle Applications products, including productized repeatable integrations from system integrators. Oracle provides access to Oracle Applications software, tools, technical resources and training to assist partners in developing integrations based on Oracle standards and best practices. Partners who have successfully validated their integrations are authorized to use the “Oracle Validated Integration” logo. For more information, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.

###

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. Oracle and Java are registered trademarks of Oracle and/or its affiliates. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact:
Jamie Abayan
eGain
650-230-7532
jabayan@egain.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it
or
Kristin Miller
SS|PR
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Apple Could Alleviate iPhone 4 Proximity Sensor issues with iOS Change

One of the major issues surrounding the iPhone 4 release this summer was the proximity sensor failing during phone calls, resulting in muting, conference calling, and other inadvertent touch input. Despite the promise of relief in the iOS 4.1 update, many users, including myself, are still having proximity sensor issues.


September 22, 2010 -- One of the major issues surrounding the iPhone 4 release this summer was the proximity sensor failing during phone calls, resulting in muting, conference calling, and other inadvertent touch input. Despite the promise of relief in the iOS 4.1 update, many users, including myself, are still having proximity sensor issues.

A forum thread on the Apple Support Discussions addresses a functionality of the sleep/wake button (the one on the top of the iPhone) that could help users experiencing proximity sensor problems if Apple would adjust the code in iOS slightly.

Currently, the sleep/wake button, when pressed during a phone call while using the handset, is the hardware method for hanging up the call. If, however, you are on speaker phone, or have your headphones plugged in, the sleep/wake button locks the screen, allowing you to handle the device without having to worry about inadvertent screen touches.
I think you see where I am going with this.

Should Apple adjust the functionality of the sleep/wake button during normal handset calling to lock the screen? I think it would certainly help users who continue to experience proximity sensor issues. Since I happen to be one of those users, I did an informal survey of some iPhone owners I know to see how many of them use the sleep/wake button to hang up calls.

As I suspected, the most common answer was, "It does that?"
I'm not one to generally question Apple's user interface decisions, but this particular one seems suspect. I understand Apple not wanting to change the functionality to cover an issue that they claim is fixed, but it seems more logical to have that button lock the screen anyway.

As one of my surveyed friends asked, "what if I wanted to transmit a shady drug deal I haphazardly got involved in through a series of coincidental events?" He couldn't. The proximity sensor could fail in his pocket, turn on speaker phone, and the cops listening on the other end would be exposed. And I'd have one less friend.

Personally, being able to lock the screen during a normal handset call would mean I wouldn't have to worry about accidentally hanging up on any of my consulting clients or activating mute while I am trying to catch my mom up on my latest projects.

So, to review, there are two major issues at hand:

1. The proximity sensor issue on iPhone 4 is still not fixed. If the issue is hardware-related, Apple should be replacing phones with the problem, assuming they've done all they can from a software perspective to alleviate the problems.
2. If Apple is sure the problem is software-related, the sleep/wake button functionality during handset calling should be adjusted to provide relief for users that have the proximity sensor issue until a suitable, permanent solution is found via an iOS update.